Common use of SERVICES SUMMARY Clause in Contracts

SERVICES SUMMARY. This package of services from the Nortel Networks Support Services portfolio will provide remote 2nd & 3rd level of technical assistance and emergency recovery for Nortel Networks products in Axtel's network. Axtel's in house structure will perform the Operations, Administration & Maintenance functions. For this annually contracted support package, Nortel Networks' will provide Technical and Support Services (the "Services") to the Nortel Networks' FWA Hardware and FWA Software installed in Axtel's Network in Mexico (excluding Hardware under warranty), such Services are described below: * Provide remote troubleshooting on Nortel Networks supplied software and/or hardware * Assist in resolving network fault issues that may be linked to AXTEL's network operational procedures and methodologies * Assist AXTEL's staff in determining fault-locating interface problems between Nortel Networks hardware or software and other vendors' equipment * Perform REM software upgrades The terms and conditions for these services are set forth in this Exhibit B. Here follows a description of the Services to be provided by Nortel Networks: 1.1 Technical Support Services Technical Support Services, the foundation of the Nortel Networks Support Services portfolio, provides remote support for issues associated with the operation and maintenance of Nortel Networks products. Technical Support Services includes two levels of service: * Remote Technical Assistance * Emergency Recovery Remote Technical Assistance provides assistance to address network issues that are not classified as emergency priority. Nortel Networks will register and manage requests for Technical Assistance during normal business days and business hours observed by Nortel Networks in the region where the service is being performed.