SERVICES SUMMARY Clause Samples
The SERVICES SUMMARY clause provides an overview of the specific services to be delivered under the agreement. It typically outlines the scope, nature, and key deliverables of the services, often referencing schedules or attachments for detailed descriptions. By clearly defining what services are included, this clause ensures both parties have a mutual understanding of expectations and helps prevent disputes over the scope of work.
SERVICES SUMMARY. For Products covered by the warranty given under Part 1 of this Annex G during the Warranty Period, Airspan will: o Provide Remote Technical Assistance (as defined below) to assist Axtel in the diagnosis of hardware failures of any Product supplied by Airspan under this Agreement. o Repair or replace a defective Field Replaceable Unit ("FRU"). If an FRU becomes defective during the Warranty Period, and provided it has been returned to Airspan in accordance with section 1.4 of Part One above, Airspan will repair and deliver the FRU to Axtel within 60 days following receipt by Airspan of the defective FRU.
SERVICES SUMMARY. [Identify in common business language County’s need and a short summary of the Services to be provided by Contractor.]
SERVICES SUMMARY. The OIG shall provide SBBC services consistent with the services it provides pursuant to Section 10.01 of the Broward County Charter.
SERVICES SUMMARY. The following is a list of services that EasyVista shall provide: The following list represents the implementation of the IT Asset Contract Management process: IT Asset Contract Management Design Requirements Consultant Fixed Remote $1,900.00 IT Asset Contract Management Design Documentation Consultant Fixed Remote $2,850.00 IT Asset Contract Management Design Configuration Consultant Fixed Remote $5,700.00 Technician Solution Training Training Consultant Fixed Remote $1,900.00 UAT Remediation & Assistance Support Consultant Fixed Remote $1,900.00 Go Live Migration Activities Support Consultant Fixed Remote $1,900.00 Go Live Support Support Consultant Fixed Remote $1,900.00 Project Resourcing & Scheduling Resourcing Project Manager Fixed Remote $1,900.00 The following list represents the implementation of the Software Asset / License Compliance process: Software Asset / License Compliance Design Requirements Consultant Fixed Remote $2,850.00 Software Asset / License Compliance Documentation Documentation Consultant Fixed Remote $2,850.00 Software Asset / License Compliance Configuration Configuration Consultant Fixed Remote $7,600.00 Software Asset / License Compliance - Lansweeper Adjustments to existing Lansweeper integration to pull data required for Software Asset / License Compliance configuration requirements. Integration Consultant Fixed Remote $1,900.00 Technician Solution Training Training Consultant Fixed Remote $1,900.00 UAT Remediation & Assistance Support Consultant Fixed Remote $1,900.00 Go Live Migration Activities Support Consultant Fixed Remote $1,900.00 Go Live Support Support Consultant Fixed Remote $1,900.00 Project Resourcing & Scheduling Resourcing Project Manager Fixed Remote $1,900.00 Phase 1 Enhancements Configuration assistance Consultant Fixed Remote $9,500.00 Ad hoc days for general assistance with Phase 1 enhancements based on Customer direction. NOTE: The summary listed in the matrix above is intended only to identify what elements will be delivered, not the delivery order. Actual scheduling will be handled by our project management office once all required paperwork has been completed. IT Asset Contract Management $ 19,950.00 Software Asset / License Compliance $ 24,700.00 Additional Services $ 9,500.00 Total Services $ 54,150.00 EasyVista will invoice County for this SOW as milestone payments based on Accepted Deliverables by Phase. All invoices will include the appropriate purchase order number provided by County. Payment f...
SERVICES SUMMARY. This package of services from the Nortel Networks Support Services portfolio will provide remote 2nd & 3rd level of technical assistance and emergency recovery for Nortel Networks products in Axtel's network. Axtel's in house structure will perform the Operations, Administration & Maintenance functions. For this annually contracted support package, Nortel Networks' will provide Technical and Support Services (the "Services") to the Nortel Networks' FWA Hardware and FWA Software installed in Axtel's Network in Mexico (excluding Hardware under warranty), such Services are described below: * Provide remote troubleshooting on Nortel Networks supplied software and/or hardware * Assist in resolving network fault issues that may be linked to AXTEL's network operational procedures and methodologies * Assist AXTEL's staff in determining fault-locating interface problems between Nortel Networks hardware or software and other vendors' equipment * Perform REM software upgrades The terms and conditions for these services are set forth in this Exhibit B. Here follows a description of the Services to be provided by Nortel Networks:
1.1 Technical Support Services Technical Support Services, the foundation of the Nortel Networks Support Services portfolio, provides remote support for issues associated with the operation and maintenance of Nortel Networks products. Technical Support Services includes two levels of service: * Remote Technical Assistance * Emergency Recovery Remote Technical Assistance provides assistance to address network issues that are not classified as emergency priority. Nortel Networks will register and manage requests for Technical Assistance during normal business days and business hours observed by Nortel Networks in the region where the service is being performed.
SERVICES SUMMARY. This package of services from the Nortel Networks Support Services portfolio will provide remote 2nd & 3rd level of technical assistance and emergency recovery for Nortel Networks products in Axtel’s network. Axtel’s in house structure will perform the Operations, Administration & Maintenance functions. For this annually contracted support package, Nortel Networks’ will provide Technical and Support Services (the “Services”) to the Nortel Networks’ FWA Hardware and FWA Software installed in Axtel’s Network in Mexico (excluding Hardware under warranty), such Services are described below: • Provide remote troubleshooting on Nortel Networks supplied software and/or hardware • Assist in resolving network fault issues that may be linked to AXTEL’s network operational procedures and methodologies • Assist AXTEL’s staff in determining fault-locating interface problems between Nortel Networks hardware or software and other vendors’ equipment • Perform REM software upgrades The terms and conditions for these services are set forth in this Exhibit B. Here follows a description of the Services to be provided by Nortel Networks:
SERVICES SUMMARY ePlus, utilizing its subcontractor ProSOC, Inc dba Proficio (“Proficio”), will utilize the ProSOC Cloud-based Security Operations Center (SOC)-as-a-Service to collect security log data from Customer for monitoring, analysis, and alerting by security analysts. Customer staff will be alerted on significant actionable events prioritized as Very High Priority and provided access to the ProSOC fully managed SIEM-as-a-Service portal for detailed investigation, reporting, operational dashboards, and incident case management.
SERVICES SUMMARY. The Services is a subscription-based service that provides all the power of Bizagi Digital Business Platform in the cloud. The Services is charged on a per-usage basis, and has no limit on the number of Authorised Users or process applications that can use the platform.
SERVICES SUMMARY. The Government will evaluate performance of the services listed in the services summary (SS) table 2-1 below to determine if it meets the performance thresholds. CORs will follow the methods of surveillance specified in the Government’s Quality Assurance Surveillance Plans (QASPs) record surveillance observations, and when the proper level of performance is not met, the CO will issue a Corrective Action Request (CAR). When the Government makes an observation that indicates defective performance, the COR will require the Contractor representative to initial the observation(s). The contractor initialing the observation does not necessarily constitute concurrence with the observation, only acknowledgment that they have been made aware of the defective performance. A QASP will be developed for each individual task order. Each task order will establish performance objectives and measures in the order-level PWS. Performance evaluations made pursuant to this section will contribute to the Government’s CPARS evaluations. SERVICE SUMMARY TABLE 2-1 PERFORMANCE OBJECTIVE PWS PERFORMANCE MEASURE Customer Satisfaction All Sections Contractor receives less than 2 formal customer complaints / corrective action requests during the ordering period in effect (received at either the TO or IDIQ contract level). Contractor successfully resolves complaints within 14 days of receipt 100% of the time.
SERVICES SUMMARY. For this 1-year Warranty, Nortel Networks will: • Provide Remote Technical Assistance to assist Axtel in the diagnosis of hardware failures during the warranty period for all Nortel Networks’ Hardware supplied by Nortel Networks under this Agreement. • Repair or replace a defective Field Replaceable Unit (FRU). Target times for repair/replacement are within 60 days following receipt of the defective FRU. Note: AXTEL will maintain its own stock of spares at levels sufficient to cover requirements within timeframes consistent with AXTEL quality of service objectives. Nortel Networks will register and manage requests for Remote Technical Assistance and for FRU replacement during normal business days and hours in the location where the service is being performed. Here follows a description of the warranty services to be provided by Nortel Networks: