Services Outside Scope. The exclusions set forth in Section 10.4 shall apply to HRS’s obligations to provide Maintenance & Support Services under this Section 5. Services provided by HRS that are not within HRS’s obligations under this Agreement shall only be performed after the execution of, or an amendment to, a Professional Services Schedule or an approved change control and shall be billed at HRS’s then-current time-and-material charges, including travel and all other out-of-pocket expenses. HRS shall bill Customer a minimum charge of two (2) hours for all services provided under this Section 5.5.
Appears in 2 contracts
Sources: Addendum to Master Agreement, Addendum to Master Agreement for Licensed Software, Hardware and Services