Common use of Service Request Response Clause in Contracts

Service Request Response. For all requests, IT Shared Services’ objective is to acknowledge and assign requests within 12- 24 business hours of receipt. Campus priorities may require exceptions during certain times of the Academic year.

Service Request Response. For all requests, IT Shared Services’ objective is to acknowledge and assign requests within 12- 24 business hours of receipt. Our goal is to fulfill requests within seven (7) days; however, this may be impacted by factors including: • Requests requiring new purchases; • Requests involving academic spaces; • Requests that impact a large number of users. Campus priorities may require exceptions during certain times of the Academic year.

Service Request Response. For all requests, IT Shared Services’ objective is to acknowledge and assign requests within 12- 24 business hours of receipt. IT Shared Services’ goal is to fulfill requests within seven (7) days; however, this may be impacted by factors including: • Requests requiring new purchases; • Requests involving academic spaces; • Requests that impact a large number of users. Campus priorities may require exceptions during certain times of the Academic year.

Service Request Response. For all requests, IT Shared Services’ objective is to acknowledge and assign requests within 12- 24 business hours of receipt. IT Shared Services’ goal is to fulfill requests within thirty (30) days; however, this may be impacted by factors including: • New purchases requiring vetting; • Requests involving academic spaces; • Requests that impact a large number of users; • Requests requiring system integrations. Campus priorities may require exceptions during certain times of the Academic year.

Service Request Response. For all requests, IT Shared Services’ objective is to acknowledge and assign requests within 12- 24 business hours of receipt. IT Shared Services’ goal is to fulfill requests within seven (7) days; however, this may be impacted by factors including: • Requests requiring new purchases; • Requests involving vendor assistance; • Requests impacting multiple functions or processes; • Requests that impact a large number of users. Campus priorities may require exceptions during certain times of the Academic year.

Service Request Response. For all requests, IT Shared Services’ objective is to acknowledge and assign requests within 12- 24 business hours of receipt. Requests will be fulfilled within seven (7) days. Campus priorities may require exceptions during certain times of the Academic year.

Service Request Response. For all requests, IT Shared Services’ objective is to acknowledge and assign requests within twelve (12- 24 24) business hours of receipt. IT Shared Services’ goal is to fulfill requests within seven (7) days; however, this may be impacted by factors including: • Requests for new service locations; • Requests requiring the purchase of new equipment or equipment replacement; • Requests involving vendor assistance; • Requests impacting multiple functions or processes; • Requests that impact a large number of users. Campus priorities may require exceptions during certain times of the Academic year.

Service Request Response. For all requests, IT Shared Services’ objective is to acknowledge and assign requests within 12- 24 business hours of receipt. Requests will be fulfilled within seven (7) days. Campus priorities may require exceptions during certain times of the Academic year. An incident is defined as any interruption in the normal functioning of a service or system Incidents can be reported using ServiceDesk.

Service Request Response. For all requests, IT Shared Services’ objective is to acknowledge and assign requests within 12- 24 business hours of receipt. IT Shared Services’ goal is to fulfill requests within seven (7) business days; however, this may be impacted by factors including: • Requests requiring new purchases; • Requests involving vendor assistance; • Requests impacting multiple functions or processes; • Requests that impact a large number of users. • Requests that require end-user feedback for resolution, and the timeliness of that feedback. Campus priorities may require exceptions during certain times of the Academic year.