Service Request Response. For all requests, UNM IT’s objective is to acknowledge and assign requests within twelve (12) business hours of receipt. Requests will be fulfilled within seven (7) days. Campus priorities may require exceptions during certain times of the Academic year.
Appears in 22 contracts
Samples: Service Level Agreement, Service Desk, Service Level Agreement
Service Request Response. For all requests, UNM IT’s objective is to acknowledge and assign requests within twelve (12) business hours of receipt. Requests will be fulfilled within seven (7) days. Campus priorities may require exceptions during certain times of the Academic year. 6 Incidents An incident is defined as any interruption in the normal functioning of a service or system.
Appears in 10 contracts
Samples: Service Level Agreement, Management Services Service Level Agreement, Management Services Service Level Agreement
Service Request Response. For all requests, UNM IT’s objective is to acknowledge and assign requests within twelve (12) business hours of receipt. Requests will be fulfilled within seven fifteen (715) days. Campus priorities may require exceptions during certain times of the Academic year.
Appears in 2 contracts
Samples: Services Service Level Agreement, Services Service Level Agreement
Service Request Response. For all requests, UNM IT’s objective is to acknowledge and assign requests within twelve (12) business hours of receipt. Requests ; requests will be fulfilled within seven (7) days. Campus priorities may require exceptions during certain times of the Academic year.
Appears in 2 contracts
Samples: Department Web Hosting Service Level Agreement, Department Web Hosting Service Level Agreement
Service Request Response. For all requests, UNM IT’s objective is to acknowledge and assign requests within twelve two (122) business hours days of receipt. Requests will be fulfilled within seven (7) ten to thirteen business days. Campus priorities may require exceptions during certain times of the Academic year.
Appears in 2 contracts
Samples: Telephone Services Service Level Agreement, Telephone Services Service Level Agreement
Service Request Response. For all requests, UNM IT’s objective is to acknowledge and assign requests within twelve (12) business hours of receipt. Due to the varying nature and resource requirements of service requests, a specific completion goal cannot be identified for all requests. Requests will be fulfilled responded to within seven (7) days, and next steps and estimated time frame for completion will be disclosed. Campus priorities may require exceptions during certain times of the Academic year.
Appears in 2 contracts
Samples: discuss.unm.edu, it.unm.edu
Service Request Response. For all requests, UNM IT’s objective is to acknowledge and assign requests within twelve (12) business hours of receipt. Requests ; requests will be fulfilled within seven (7) days. Campus priorities may require exceptions during certain times of the Academic year. 6 Incidents An incident is defined as any interruption in the normal functioning of a service or system.
Appears in 1 contract
