Service Request Procedure Clause Samples

Service Request Procedure. The User should request an IMAC/BACC service using the procedure below: 1) Before contacting an individual Core scientist, the User should submit a service request of interest (e.g., consultation, training, specific analysis request, method development, etc.) via the iLab “Request Services” tab. 2) The Core Director will review the services request submitted by the User, based on technical, budgetary, and scheduling feasibilities (see details in IMAC/BACC Standard Operating Procedures). Content experts may be involved in the review process if necessary. The Core can decline certain service request if not feasible, or request that the prospective users revise their requests. 3) If the request is deemed feasible, the Core Director will assign the request to the corresponding Core scientist for him/her to generate and distribute a quote on the projected costs. The Core will also inform the user about the estimated testing timeline. 4) Once the User accepts the quote, the Core scientist will add the request to the queue for processing and testing, based on the priority level determined by the Core, and schedule the sample delivery to the Core lab by the user. 5) After the bioanalysis is completed, the Core will distribute the data together with any technical note.
View SourceView Similar (3)
Service Request Procedure. In the unlikely event, Your product fails, please first check the documentation provided during the technical training. If You still consider that the product is defective, please contact Our Customer Support Team by sending an email to ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇@▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇. If You prefer to contact Us by phone, please visit ▇▇▇▇▇://▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇.▇▇/service/contact-us for Our telephone numbers. Before contacting us, please ensure You have the full model and serial number of the product as well as Your contract number to hand, as We will need these to verify Your entitlement.
View SourceView Similar (2)
Service Request Procedure. Customer shall: a. require their users report issues to a designated Customer’s Point of Contact. b. require its Point of Contact to provide Notice to L3Harris when there is any activity or inactivity that impacts the system, Equipment, or Services including system configuration changes. c. provide the software and interface cables or allow L3Harris the time needed to acquire such items, as needed to perform the Services on the Equipment. d. compile Equipment into a central location before Services are provided, as directed by L3Harris. e. submit a Service Request as set out in this Section of this Agreement with additional descriptions in Attachment B (“Service Descriptions”). f. immediately after making a Service Request for L3Harris support, provide L3Harris, where possible, with an example of the relevant defect or error. g. keep L3Harris fully informed with up to date Equipment, site(s), and configuration details for the Equipment, including without limitation Equipment serial numbers, locations, contact information, and site personnel qualified to submit a Service Request. h. have personnel with sufficient Equipment related training to be able to i) carry out basic operating system housekeeping, ii) work through complex procedures with remote guidance provided by L3Harris, and iii) carry out procedures as outlined by L3Harris within a reasonable time after such procedures have been received from L3Harris. i. provide a mutually agreed form of communications link for remote diagnostics and promptly grant access rights to L3Harris and its subcontractors when required. j. maintain and make available the required type and number of Customer owned and managed Critical Spares in accordance with this Agreement. k. approve or disapprove additional charges L3Harris estimates are required to perform repairs or replace the Equipment within five (5) business days from the date of the estimate. If Customer disapproves the additional charges, Customer shall pay a Diagnostic Fee. l. pay additional costs for Demand Services for additional efforts including Equipment aggregation management, delays in work, software or cable interface acquisition for non- L3Harris equipment, configuration or software changes, or repairs.
View Source
Service Request Procedure. I). Initiate: CUSTOMER shall initiate the service request via telephone, email or web forms located on CUSTOMER's web site with the following information: * Name and contact information. * Description use the incident, description of the symptom and necessary configuration information.
View Source
Service Request Procedure. Services provided under this agreement shall be requested by the City in one of two ways: These services will be requested by the Water Reclamation staff to meet an emergency or preventive maintenance need. On Call Requests will normally include trouble shooting and or repair of existing software and related hardware. Work may be conducted remotely or directly onsite as the situation warrants. Request for these services will be made in an informal manner such as via a phone call or e-mail. A Water Reclamation staff member will contact the designated DPI representative, the issue will be discussed and defined to the extent possible and a schedule and a course of action to address the issue will be agreed to by the City and DPI representatives. The agreed to schedule and course of action will be documented by the Water Reclamation Staff member via an e-mail or text to the DPI representative. On Call Services shall be provided at the rates for equipment and personnel as provided on Schedule C of this agreement. On call response times shall conform to the following: Remote System Support. City equipment connected to the internet and enabled with DPI"s Log Me ln(R) utility (remote access system) can be accessed by DPI technicians from smart phones, tablets, and PC's. The City shall indicate at the time of the call if they require immediate action from DPI. If immediate action is requested, DPI shall provide remote access support to the extent possible within (2) hours. For non-critical requests, remote access services will be scheduled as the situation warrants and at a time convenient for both the City and DPI.
View Source

Related to Service Request Procedure

  • Request Procedure The employee shall furnish evidence to the immediate supervisor that leave taken in accordance with the provisions of this section is in connection with family illness. The employee shall notify the immediate supervisor of any of the circumstances necessitating the leave change.

  • Test procedure The engine speed shall be gradually increased from idle to the target engine speed, not exceeding the tolerance band of ±3 per cent of the target engine speed, and held constant. Then the throttle control shall be rapidly released and the engine speed shall be returned to idle. The sound pressure level shall be measured during a period of operation consisting of a maintaining constant engine speed of 1 second and throughout the entire deceleration period. The maximum sound level meter reading during this period of operation, mathematically rounded to the first decimal place, is taken as the test value.

  • Request for Review If any operator believes that in his case any requirment of a recognized agency is excessive, the operator may request the administrator, division of forestry, to review the requirements. If in the opinion of the administrator any or all are not necessary in the interest of public safety, he may make such changes as he considers advisable. Bucket: Metal, plastic, canvas, or fiberglass container capable of holding at least one gallon of water. Motorcycle helmets qualify. Campfire means a fire set for cooking, warming, or ceremonial purposes; not more than 3 feet in diameter or height; void of overhanging branches; with all combustible material cleared at least 1-1/2 times the diameter of the fire; or a barbecue in a noncombustible container.

  • Verification Procedure (1) The signature file of each processed file is validated. (2) If processed files are pieces of a bigger file, the latter is put together. (3) Each file obtained in the previous step is then decrypted and uncompressed. (4) Each data file contained in the previous step is then validated against the format defined in Part A, Section 9, reference 1 of this Specification. (5) If Part A, Section 9, reference 1 of this Specification includes a verification process, that will be applied at this step. If any discrepancy is found in any of the steps, the Deposit will be considered incomplete.

  • Request for a Panel 1. Unless the Parties agree on a different period for consultations, a complaining Party may request in writing the establishment of a Panel if the consultation referred to in the Article 176 (Consultations) fails to resolve a matter within 60 days, after the date of receipt of the request for consultations or 50 days in case of urgent matters. 2. The complaining Party shall deliver the request to the other Party, indicating at least, the reason of the request, the identification of the measure, an indication of the provision of this Agreement that it considers relevant and an indication of the legal basis of the complaint. The Panel will be considered as established on the date of receipt of the corresponding request to the other Party. 3. Unless otherwise agreed by the disputing Parties, the Panel shall be selected and perform its functions in a manner consistent with the provisions of this Chapter.