SERVICE LEVEL TEST Sample Clauses

SERVICE LEVEL TEST. The service level test is aimed at measuring service level goals in the Customer’s normal operational situation. The service level test will be conducted by the Customer with active contribution from the Supplier. However, the Supplier is responsible for conducting the test if the Supplier is in charge of the Operation. If the Delivery is divided into Phases, a service level test will be conducted for each Par- tial Delivery which has been approved by the Customer, and which may be put into ser- vice by the Customer in accordance with Appendix 3. In connection with any changes, including Options, ordered for delivery as a Separate Task, cf. clause 6.3, the service level test must include the original Delivery. The procedures, content and approval criteria of the service level test are set out in Ap- pendix 14. The Customer shall commence the service level test no later than 20 Working Days after approval of the partial delivery test or acceptance test, as the case may be. Otherwise, the service level test for the Partial Delivery/Delivery in question will lapse unless the Customer commences the test within 15 Working Days after receipt of Notice containing a demand from the Supplier. Such Notice may be given after the expiry of the time limit for commencement of the test and must state that failure to commence the service level test will result in the lapse of the test. The Customer must give the Supplier Notice of the date of commencement of the test, subject to not less than 10 Working Days’ prior no- ▇▇▇▇. During the service level test, the Supplier must from time to time optimise the Delivery to any extent necessary and remedy any Faults found. In addition, the Supplier must be at the Customer’s disposal for answering any questions concerning the use of the Delivery, including providing hotline service etc. The service level test must comprise at least 20 consecutive Working Days during which the Delivery has been in Operation with normal functions. In circumstances in respect of which the Supplier does not bear the risk, and which pre- vent the normal use of the Delivery, the service level test must be suspended. Subse- quently, the deadline for the service level test must be extended by the number of Work- ing Days lost due to the suspension. Unless the lost number of Working Days is a full figure, it will be increased to the nearest higher number of full Working Days.