Service Level Reporting. Vendor shall measure and report its performance against the Service Levels and meet with Customer at least once every month during the Term, or more frequently if requested by Customer, to review Customer’s actual performance against the Service Levels and discuss any remedial action necessary or appropriate to correct any deficiencies.
Appears in 3 contracts
Sources: Data Services Agreement (HMS Holdings Corp), Data Services Agreement (HMS Holdings Corp), Data Services Agreement (HMS Holdings Corp)