Common use of Service Level Management Clause in Contracts

Service Level Management. The Contractor shall maintain, monitor, and report on service quality through a continual review of IT service achievements based upon SLAs and OLAs. Service Level Management establishes SLAs with the Government and OLAs between Service Providers ensuring that all services are appropriate, and to monitor and report on service quality and achievement.

Service Level Management. ‌ The Contractor shall maintain, monitor, and report on service quality through a continual review constant cycle of reviewing IT service achievements based upon SLAs and OLAs. Service Level Management establishes SLAs with the Government and OLAs between Service Providers ensuring that all services are appropriate, and to monitor and report on service quality and achievement.