Common use of Service Level Management Clause in Contracts

Service Level Management. The purpose of the service level management practice is to set clear business-based targets for service levels, and to ensure that delivery of services is properly assessed, monitored, and managed against these targets. 🠦 On a yearly basis, the Customer and TrustBuilder will reassess the Services designed at the start of the operational phase and decide whether the TrustBuilder Software and Services still meet the Customer’s expectations and needs. If appropriate, changes to these Services may be proposed and agreed upon in mutual consent.