Service Level Management. Amdocs’ Service Level management team (the “Service Level Management Team”) will have responsibility for the daily tracking and reporting of the end-to-end compliance of Outsourcing Services with the Service Levels set forth in the Schedule 11. Working across functional boundaries, this team will assure that all elements of the Outsourcing Services are provided in accordance with the agreed upon provisions of Schedule 11. The Service Level Management Team will provide a single point of accountability and responsibility relating to Service Levels.
Appears in 2 contracts
Sources: License and Managed Services Agreement (Vonage Holdings Corp), License and Managed Services Agreement (Vonage Holdings Corp)