SERVICE LEVEL GUARANTEES. With respect to each Service ordered by Customer and subject to the exclusions specified above, WiLine offers “Network Availability”, “Voice Availability” (collective referred to as “Service Availability”), “Mean Time to Repair (MTTR)”, “Latency”, “Jitter”, and “Packet Loss” Service Level Guarantees as described below. Network Service 99.99% Availability Voice Service 99.99% Availability MTTR 4 Hours Latency 10msec Jitter 2msec Packet Loss 0.001% If the Service Availability, MTTR, Latency, Jitter, or Packet Loss for a particular service fall below the applicable parameters in any given calendar month, Customer shall be eligible to receive a credit for such month in accordance to that described below.
Appears in 2 contracts
Sources: Service Agreement, Wiline Service Agreement