SERVICE LEVEL GUARANTEES. 4.1. NLT will provide the service level guarantees set out below (collectively the “Service Level Guarantees”):
SERVICE LEVEL GUARANTEES. As further described in Exhibit D, Seller shall guarantee Buyer that it shall provide the Billing Services in a timely and accurate manner. To the extent that Seller does not meet such service levels, the amounts paid by Buyer to Seller pursuant to Section 3.3(c) shall be reduced accordingly, as further described in Exhibit D.
SERVICE LEVEL GUARANTEES. ● [*]% service uptime (during scribing operational hours, i.e., from the time when the first scribe logs in to the time the last scribe logs out) ● Service uptime will be reviewed on a monthly basis. ● The requirements and benchmarks set forth herein are subject to change under the Change Management Process outlined in SectionV of the SOW. CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY [*], HAS BEEN OMITTED BECAUSE IT IS NOT MATERIAL AND WOULD LIKELY CAUSE COMPETITIVE HARM TO AUGMEDIX, INC. IF PUBLICLY DISCLOSED.
SERVICE LEVEL GUARANTEES. 1.1. Neterra guarantees, that the Service will be available 100% of the time, under reserve power (A+B), calculated on a monthly basis, according to the Service Availability definition in the Service Description.
SERVICE LEVEL GUARANTEES. 5.1 Notwithstanding anything else in this agreement, except:
SERVICE LEVEL GUARANTEES. Neterra guarantees that:
SERVICE LEVEL GUARANTEES. BPO agrees to meet or exceed each of the service level guarantees described in the applicable Statement of Work (the “Service Level Guarantees”).
SERVICE LEVEL GUARANTEES the guarantees set out at paragraphs 2,3,4 and 5 inclusive below.
SERVICE LEVEL GUARANTEES. Only full accounts in good standing are eligible for service level guarantees. We offer service level guarantees for our services only. These guarantees can be suspended, modified or revoked at our sole discretion without prior notice to you.
SERVICE LEVEL GUARANTEES. GSP shall offer BAIS end users a Service Level Agreement (SLA) identical to that offered by BAIS -- currently, a guarantee of 99.9% availability for dedicated Internet access service. Currently, this means that any BAIS end user who experiences a GSP circuit outage of 30 minutes or greater, on a per incident basis, shall be entitled to a GSP Services credit equal to 1/30 of their monthly GSP Service charges. A GSP Service outage means a BAIS end user cannot connect to the Internet over the GSP-provided circuit. GSP hereby authorizes BAIS to administer credits to BAIS end users in accordance with such GSP SLA program under any billing agreement BAIS may have with GSP, provided that BAIS provides to GSP a record of such credits in accordance with the monthly reporting requirements of such billing agreement. BAIS and GSP agree to negotiate in good faith the resolution of any disputes arising from the administration of such credits.
