Common use of Service Contact Clause in Contracts

Service Contact. In order to obtain Support Service under this Agreement for a Covered Equipment failure, Customers must contact Grass Valley’s applicable Customer Service Call Center. At that time Customer hereby agrees to provide the Support Agreement number and serial number of the affected Equipment at the component level. The Customer will be provided with an incident notification number as a record of the call and for future reference.

Service Contact. In order to obtain Support Service under this Agreement for a Covered Equipment failure, Customers must contact the Grass Valley Customer Designated Telephone Line provided to Customer by Grass Valley’s applicable Customer Service Call Center. At that time Customer hereby agrees to provide the Support Agreement number and serial number of the affected Equipment at the component level. The Customer will be provided with an incident notification number as a record of the call and for future reference.