Service Availability Guarantee Scope Clause Samples
The Service Availability Guarantee Scope clause defines the extent and boundaries of the service provider's commitment to maintaining system uptime and accessibility. It typically outlines which services or components are covered by the guarantee, the specific metrics used to measure availability (such as percentage uptime over a given period), and any exclusions or scheduled maintenance windows. By clearly specifying what is and is not included in the guarantee, this clause helps manage customer expectations and reduces disputes over service interruptions.
Service Availability Guarantee Scope. UDomain's Service Availability Guarantee is to have the UDomain’s Network connectivity provided to collocation customers, whose connections are via a dedicated Ethernet network port, available 99.99% of the time. 'UDomain’s Network' shall mean the collection and configuration of networking equipment utilized by UDomain to provide Internet connectivity to its customers up to the peering points with other major Internet service or backbone providers.
Service Availability Guarantee Scope. The Provider shall ensure protected circuit availability that guarantees 99.8% service availability. These service availability figures are accumulated on a monthly basis;
Service Availability Guarantee Scope. Applied Answers, Inc. guarantees that it will maintain a 100% up time, excluding scheduled maintenance, for facilities and the Applied Answers, Inc. Network as follows: in the event that one or more of Customer’s file transfer sites are unable to transmit or receive information via the Internet through the Front-end Network as a result of disruptions to either the Data Center or the Front-end Network (a “Covered Outage”), Applied Answers, Inc. will, as Applied Answers, Inc.'s sole obligation and Customer’s sole and exclusive remedy for failure to meet the foregoing guarantee, credit the Customer’s account for every five (5) consecutive minutes of such Covered Outage with the prorated monthly subscription fees for one (1) day of services for the affected sites, up to a maximum credit during any calendar month equal to the total prorated fees due to Applied Answers, Inc. from Customer during such calendar month for the affected sites (“Standard Service Credit”). In no event will Applied Answers, Inc.’s scheduled maintenance of the Data Center, the Front-end Network or the Applied Answers, Inc. Equipment be deemed a Covered Outage entitling Customer to the Standard Service Credit.
Service Availability Guarantee Scope. CentriLogic's Service Availability Guarantee is to have the CentriLogic Network (as defined in the applicable service agreement) connectivity available to the internet backbone 99.99% of the time.