Service and Support. Escalation procedures are built into Showpad’s 24x7x365 monitoring system, and any system issues have automated escalation. Critical Severity issues as described in IV are immediately escalated to senior management. In the case of a system down condition attributable to Showpad, Showpad may utilize other means of communication for both reporting of errors and conditions. Customer acknowledges and agrees that:
Appears in 5 contracts
Samples: Saas Subscription Agreement, Saas Subscription Agreement, Saas Subscription Agreement
