Common use of Second Line Support Clause in Contracts

Second Line Support. MyECheck shall maintain the organization and processes necessary to provide second line support for the Software to GREENPAY. Such second line support shall be provided to GREENPAY only if, after reasonable commercial effort, GREENPAY is unable to diagnose and/or resolve problems or performance deficiencies in the Software. Second line support will be provided to up to two (2) designated and trained representatives of GREENPAY. MyECheck shall have no obligation to provide second line support directly to any of GREENPAY's customers. In order to assist MyECheck in providing such second line support, GREENPAY will provide MyECheck with the ability to access GREENPAY's site(s) which utilize the Software (including but not limited to configuration information and error logs) and provide assistance to MyECheck in order to facilitate MyECheck's use of remote administration tools relating to the Software.