Second Line Support. MyECheck shall maintain the organization and processes necessary to provide second line support for the Software to Licensee. Such second line support shall be provided to Licensee only if, after reasonable commercial effort, Licensee is unable to diagnose and/or resolve problems or performance deficiencies in the Software. Second line support will be provided to up to two (2) designated and trained representatives of Licensee. MyECheck shall have no obligation to provide second line support directly to any of Licensee's Customers but may do so at their choice. In order to assist MyECheck in providing such second line support, Licensee will provide MyECheck with the ability to access Licensee's or Customer’s site(s) which utilize the Software (including but not limited to configuration information and error logs) and provide assistance to MyECheck in order to facilitate MyECheck's use of remote administration tools relating to the Software.
Appears in 2 contracts
Sources: Software License and Agency Agreement (Myecheck, Inc.), Software License and Agency Agreement (Myecheck, Inc.)