Second Line Support. DOBI Medical shall provide at no additional cost ongoing second line support as reasonably requested by Distributor via electronic media between the hours of 9:00 AM and 5:00 PM, Eastern Time, USA, Monday through Friday (except US holidays). DOBI Medical will use commercially reasonable efforts to respond to Distributor's requests in a manner and time frame which are reasonably responsive considering the nature and severity of the concerns which gave rise to such request.
Appears in 2 contracts
Sources: Marketing, Sales and Services Agreement (Dobi Medical International Inc), Marketing, Sales and Services Agreement (Dobi Medical International Inc)