SAP Support. If Customer has a legitimate reason under Data Protection Law to object to the new Subprocessors’ processing of Personal Data, Customer may terminate the SAP Support upon written notice to SAP, such notice to be provided to SAP no later than thirty days from the date SAP informs the Customer of the new Subprocessor. If Customer does not provide SAP with a notice of termination within this thirty days period, Customer is deemed to have accepted the new Subprocessor. Within the thirty days period from the date of SAP informing the Customer of the new Subprocessor, Customer may request that the parties come together in good faith to discuss a resolution to the objection. Such discussions shall not extend the period for providing SAP a notice of termination and does not affect SAP’s right to use the new Subprocessor(s) after the thirty days period.
SAP Support. SAP 支持 If Customer has a legitimate reason under Data Protection Law to object to the new Subprocessors’ processing of Personal Data, Customer may terminate the SAP Support upon written notice to SAP, such notice to be provided to SAP no later than 30 days from the date SAP informs the Customer of the new Subprocessor. If Customer does not provide SAP with a notice of termination within this 30 days period, Customer is deemed to have accepted the new Subprocessor. Within the 30 days period from the date of SAP informing the Customer of the new Subprocessor, Customer may request that the parties discuss in good faith a resolution to the objection. Such discussions shall not extend the period for providing SAP a notice of termination and does not affect SAP’s right to use the new Subprocessor(s) after the 30 days period. 如客户依据数据保护法有合理理由反对新的分处理方处理个人数据，客户可向 SAP 发出书面通知终止 SAP 支持，但向 SAP 提供的此类通知不得晚于自 SAP 向客户发出通知告知其新的分处理方起三十（30）天。如客户未在此三十（30）天期限内向 SAP 提供终止通知，即视为客户已接受新的分处理方。在自 SAP 向客户发出通知告知其新的分处理方起的三十（30）天期限内，客户可请求双方真诚地共同探讨异议的解决方案。此类探讨不得延长向 SAP 提供终止通知的期限，也不影响 SAP 在三十（30）天期限后使用新的分处理方的权利。
SAP Support. If Customer has a legitimate reason under Data Protection Law to object to the new Subprocessors’ processing of Personal Data, Customer may terminate the SAP Support upon written notice to SAP, such notice to be provided to SAP no later than thirty days from the date SAP informs the Customer of the new Subprocessor. If Customer does not provide
SAP Support. If Customer has a legitimate reason under Data Protection Law to object to the new Subprocessors’ processing of Personal Data, Customer may terminate the SAP Support upon written notice to SAP, such notice to be provided to SAP no later than thirty days from the date SAP informs the Customer of the new Subprocessor. If Customer does not provide SAP with a notice of termination within this thirty days period, Customer is deemed to have accepted the new Subprocessor. Within the thirty days period from the date of SAP informing the Customer of the new Subprocessor, Customer may request that the parties come together in good faith to discuss a resolution to the (a)
SAP Support. Ak Zákazník má na základe Zákona o ochrane údajov legitímny dôvod namietať voči spracovaniu Osobných údajov novým Subdodávateľom, Zákazník môže vypovedať používanie služieb SAP Support na základe písomného oznámenia spoločnosti SAP, takéto oznámenie je spoločnosti SAP potrebné poskytnúť do tridsiatich dní od dátumu, kedy spoločnosť SAP informuje Zákazníka o novom Subdodávateľovi. Ak Zákazník neposkytne spoločnosti SAP oznámenie o ukončení do skončenia tohto tridsaťdňového obdobia, považuje sa to za prijatie nového Subdodávateľa zo strany Zákazníka. Počas tridsaťdňového obdobia od dátumu, kedy spoločnosť SAP informovala Zákazníka o novom objection. Such discussions shall not extend the period for providing SAP a notice of termination and does not affect SAP’s right to use the new Subprocessor(s) after the thirty days period. Subdodávateľovi, Zákazník môže požiadať strany, aby sa v dobrej viere stretli a prediskutovali riešenie námietky. Takéto diskusie xxxxx xxxxx xxxxxx xxx do konca obdobia na poskytnutie oznámenia spoločnosti SAP a nesmú ovplyvniť právo spoločnosti SAP používať nových Subdodávateľov po uplynutí tridsaťdňového obdobia.
SAP Support. If Customer has a legitimate reason under Data Protection Law to object to the new Subprocessors’ processing of Personal Data, Customer may terminate the SAP Support upon written notice to SAP, such notice to be provided to SAP no later than thirty days from the date SAP informs the Customer of the new Subprocessor. If Customer does not provide SAP with a notice of termination within this thirty days period, Customer is deemed to have accepted the new Subprocessor. Within the thirty days period from the date of SAP informing the Customer of the new Subprocessor, Customer may request that the parties come together in good faith to discuss a resolution to the objection. Such discussions shall not extend the period for providing SAP a notice of termination and does not affect SAP’s right to use the new Subprocessor(s) after the thirty days period. // SAP サポート 「データ保護法」に基づいて、新規の「処理外注先」による「個人データ」の処理に対し て顧客が異議を唱える正当な理由がある場合、顧客は、SAP に対する書面通知を以て「SAP サポート」 を解除することができるものとする。かかる通知は、新規の「処理外注先」について SAP が顧客に通知した日から 30 日以内に SAP に提出されるものとする。かかる 30 日間以内に顧客が解除の通知を SAP に提出しなかった場合、顧客は、新たな「処理外注先」を承認したものとみなされる。新規の 「処理外注先」に関して SAP が顧客に通知した日から 30 日以内に、顧客は、異議の解消について協議するために、両当事者が誠意をもって会合することを要求できるものとする。かかる協議は、解除の通知を SAP に提出するための期間を延長するものとはならず、また新規の「処理外注先」を 30 日の期間後に使用する SAP の権利には影響を与えない。
SAP Support. If Customer has a legitimate reason under Data Protection Law to object to the new Subprocessors’ processing of Personal Data, Customer may terminate the SAP Support upon written notice to SAP, such notice to be provided to SAP no later than thirty days from the date SAP informs the Customer of the new Subprocessor. If Customer does not provide SAP with a notice of termination within this thirty days period, Customer is deemed to have accepted the new Subprocessor. Within the thirty days period from the date of SAP informing the Customer of the new Subprocessor, Customer may request that the parties come together in good faith to discuss a resolution to the objection. Such discussions shall not extend the period for providing SAP a notice of termination and does not affect SAP’s right to use the new Subprocessor(s) after the thirty days period. SAP Support: 정보 보호 법률에 따라 고객에게 신규 협력업체의 개인 정보 처리와 관련한 이의 제기에 합법적인 사유가 있는 경우, 고객은 서면 통지를 SAP 에 제공하여 SAP Support 를 해지할 수 있으며, SAP 에 제공될 해당 통지는 SAP 가 고객에게 신규 협력업체에 관해 통지한 날로부터 30 일을 초과할 수 없습니다. 고객이 해당 30 일 이내에 해지 통지를 SAP 에 제공하지 않는 경우, 고객은 새로운 협력업체를 허용하는 것으로 간주됩니다. SAP 가 고객에게 신규 협력업체에 관해 통지한 날로부터 30 일 이내에, 고객은 당사자들이 이의 제기에 대한 해결책을 함께 성실하게 논의할 것을 요청할 수 있습니다. 이러한 논의는 SAP 로의 해지 통지 제공 기간을 연장하지 않으며 해당 30 일 기간 종료 후 신규 협력업체를 사용할 SAP 의 권한에 영향을 미치지 않습니다.
SAP Support. If Customer has a legitimate reason under Data Protection Law to object to the new Subprocessors’ processing of Personal Data, Customer may terminate the SAP Support upon written notice to SAP, such notice to be provided to SAP no later than thirty days (a) П ідтримка SAP. Якщо згідно із Законом про захист Персональних даних Замовник має законну підставу, щоб заперечувати проти обробки Персональних даних новими Субпідрядниками з обробки даних, Замовник може припинити користуватися Підтримкою from the date SAP informs the Customer of the new Subprocessor. If Customer does not provide SAP with a notice of termination within this thirty days period, Customer is deemed to have accepted the new Subprocessor. Within the thirty days period from the date of SAP informing the Customer of the new Subprocessor, Customer may request that the parties come together in good faith to discuss a resolution to the objection. Such discussions shall not extend the period for providing SAP a notice of termination and does not affect SAP’s right to use the new Subprocessor(s) after the thirty days period.
SAP Support. The primary goal of such Support Services rendered by NETCARE shall be to restore the availability and / or quality of service operations as fast as possible and to minimize the adverse impact on business operations in case of malfunctions, Incidents, problems and failures of the productive Applications and / or the productive Systems. Furthermore the SAP support shall comprise brief consulting on handling issues other than assistance with Incidents of the Applications by the First Level Support. Execution of Xxxxx Requests shall also be part of the contractual services and compensation for such shall be fully paid up by the support fee. However longer consulting services e.g. in terms of training shall not be comprised. NETCARE provides SAP support to FME based on a decentralized support concept that considers the local conditions and/or specific requirements. This support concept comprises the local SAP Service Desks (First Level Support) and if necessary the involvement of further specialists by NETCARE in order to resolve the Incidents and achieve the mutually agreed Service Levels (Second and Third Level Support). The service times and contact information of the SAP Service Desks shall be defined in the Standard Service Agreement and published on NETCARE’s Intranet. The service times and contact information will be revised and agreed between the Parties on a yearly base. This enables the user to choose the right point of contact for the specific region/location. All Incidents reported to NETCARE are registered in a ticketing system. In general First Level Support is available for all SAP users in local language. It is possible that in some countries, the First Level Support may not be provided by NETCARE in local language. In such cases the Parties shall agree on FME providing local Super-Users being able to communicate in local language and to channel any issues towards the NETCARE First Level Support. In such cases the number of Super- Users shall be limited to two users which have to be named to the NETCARE First Level Support. The following table shows the main characteristics of the SAP support: SAP Support Service Items Standards Incident Management & Support First Level Support included Second Level Support Process tickets from First Level Support included Respond to technical questions on Application Modules included Use OSS access (enter notes etc.) included Feedback to first level support included Escalation to third level support included T...
