SABRE HELP DESK SUPPORT Sample Clauses
SABRE HELP DESK SUPPORT. Upon the introduction of the Agency Solution, TAM will have access to a Sabre Help Desk twenty-four (24) hours a day, seven (7) days a week for the Agency Solution for problems related to the integrated functionalities of the Agency Solution with the Portal Solution. Sabre Help Desk will be responsible for facilitating resolution of any questions or issues. A Sabre Help Desk coordinator will be responsible for logging and tracking Errors after they have been reported by TAM through a problem report, contacting the TAM Technical Coordinator to confirm receipt of a problem report and jointly determining the priority level of the Error. Priority levels will be determined as follows:
SABRE HELP DESK SUPPORT. TAM will have access to a Sabre help desk twenty-four (24) hours a day, seven (7) days a week for the Portal Software. All calls to the Sabre help desk will be coordinated through a central processing group at TAM, which group will be responsible for the initial line of support for the Portal Software (the "TAM Processing Group"). If TAM's Processing Group is unable to answer the question or resolve an issue with the Portal Software, it will then contact the Sabre help desk. The Sabre help desk will be responsible for facilitating resolution of the question or issue. A Sabre help desk coordinator will be responsible for logging and tracking Errors after they have been reported by TAM through a problem report, contacting the TAM Technical Coordinator to confirm receipt of a problem report and jointly determining the priority level of the Error. Priority levels will be determined as follows: