SaaS Services Availability Clause Samples
The SaaS Services Availability clause defines the expected uptime and accessibility standards for the software-as-a-service platform provided to users. Typically, this clause outlines the percentage of time the service must be operational, such as 99.9% uptime, and may specify scheduled maintenance windows or exceptions for force majeure events. Its core function is to set clear expectations for service reliability, thereby protecting customers from excessive downtime and ensuring accountability from the service provider.
POPULAR SAMPLE Copied 1 times
SaaS Services Availability. 8x8 shall, itself or through one or more of its vendors, subcontractors, or other service providers (each, a “Partner” of 8x8) or Affiliates, (a) make the Ordered SaaS Services (which shall substantially conform to the applicable Documentation) available to Customer during the Effective Period as set forth in, and subject to the terms and conditions of, the Agreement and (b) provide standard support for Ordered SaaS Services via telephone and web chat during 8x8’s regular business hours.
SaaS Services Availability. Shopperations will take all commercially reasonable steps to keep the SaaS Services operating smoothly and efficiently. However, since the SaaS Services operate using computer equipment, computer software programs, and the Internet, Shopperations shall not be responsible for delays or service interruptions attributable to causes beyond its reasonable control, including, without limitation, limitations on the availability of telephone transmission lines and facilities, failures of other communications equipment, Internet access delays or failures, failures or deficiencies of Client’s equipment, or Client’s failure to meet its responsibilities under this Agreement. Shopperations will employ commercially reasonable measures to maintain the security of the Web Site and protect Client’s data stored on or through the Web Site. In addition, Shopperations will maintain adequate back-up arrangements and equipment in order to maintain Client’s data stored on or through the Web Site in the event of the failure of any of Shopperations’ equipment. Service interruptions for maintenance and system upgrades will be scheduled, to the extent reasonably practicable, to minimize interference with Client’s daytime business activities. For unscheduled service interruptions attributable to causes within Shopperations’ reasonable control, as Shopperations’ sole obligation and Client’s exclusive remedy, Shopperations shall make reasonable efforts to restore the SaaS Services.
SaaS Services Availability. 8x8 shall, itself or through one or more of its Partners or its Affiliates:
(a) make the Ordered SaaS Services (which shall substantially conform to the applicable Documentation) available to Customer during the Effective Period (as defined in Clause 12) as set out in, and subject to the terms and conditions of, the Agreement; (b) provide the Ordered SaaS Services in accordance with the service levels set out in the SLA, which also sets out Customer’s sole and exclusive remedies with respect to any outages, downtime, or interruptions with respect to the Ordered SaaS Services or any failure by 8x8 to meet such service levels; and
SaaS Services Availability. Cincom will take all commercially reasonable steps to keep the SaaS Services operating smoothly and efficiently and available in accordance with the Service Level Agreement set forth at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇.▇▇▇/pdf/teamsync/ServiceLevelAgreem ent.pdf.