SaaS Availability Clause Samples
The SaaS Availability clause defines the required uptime and accessibility standards for a software-as-a-service (SaaS) platform. It typically specifies the percentage of time the service must be operational, outlines any scheduled maintenance windows, and may detail remedies or service credits if availability falls below agreed thresholds. This clause ensures that customers can rely on consistent access to the SaaS product, addressing potential disruptions and setting clear expectations for service reliability.
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SaaS Availability. Subject to the terms and conditions of this SLA, Kentik will provide the SaaS Services at a Monthly Uptime Percentage of 99.99% each calendar month during the term of the Agreement (“Service Commitment”).
SaaS Availability. Unless otherwise stated in the Statement of Work,
a) The SaaS shall be available twenty-four (24) hours per day, 365 days per year (excluding agreed-upon maintenance downtime).
b) If SaaS monthly availability averages less than 99.9% (excluding agreed-upon maintenance downtime), the State shall be entitled to recover damages, apply credits or use other contractual remedies as set forth in the Statement of Work.
c) If SaaS monthly availability averages less than 99.9% (excluding agreed-upon maintenance downtime), for three (3) or more months in a rolling twelve-month period, the State may terminate the contract for material breach in accordance with the Termination for Default provision in the General Provisions – Information Technology.
d) Contractor shall provide advance written notice to the State in the manner set forth in the Statement of Work of any major upgrades or changes that will affect the SaaS availability.
SaaS Availability. 4.1 SaaS Availability Service Level. For SaaS Services, Vasion will provide 99.5% Service Availability over one- month calendar periods, excluding any System Maintenance or Force Majeure Events that result in the Service not being available.