Common use of Root Cause Analysis Clause in Contracts

Root Cause Analysis. Following the resolution of a Severity Level 3 Error, within seventy-two (72) hours Xxxxxxx.xxx will supply Comcast with a documented Root Cause Analysis of what caused the Error and a summary of the response / resolution process.

Appears in 2 contracts

Samples: Support Services Agreement (Support.com, Inc.), Support Services Agreement (Support.com, Inc.)

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Root Cause Analysis. Following the resolution of a Severity Level 3 1 Error, within seventytwenty-two four (7224) hours Xxxxxxx.xxx will supply Comcast with a documented Root Cause Analysis of what caused the Error and a summary of the response / resolution process.

Appears in 2 contracts

Samples: Support Services Agreement (Support.com, Inc.), Support Services Agreement (Support.com, Inc.)

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