Common use of RETURN MATERIAL AUTHORIZATION PROCEDURES Clause in Contracts

RETURN MATERIAL AUTHORIZATION PROCEDURES. All returned Products shall be controlled under a Return Material Authorization (RMA) system maintained by Supplier. Cabletron shall obtain an RMA-number prior to returning any products to Supplier. Supplier shall provide a complete failure analysis within ten (10) business days. Cabletron must supply the following RMA information to Supplier Customer identification Serial number of the product Failure information (system setup, failure details, etc.) Products must be packaged and shipped to Supplier using packing materials sufficient to prevent either accidental opening of the carton or damage to the equipment resulting from normal handling during shipment. Cabletron is responsible for shipping charges to Supplier except as set forth in section 2.5. Supplier will pay shipping costs and bear the risk of loss of sending such repaired or replacement equipment back to Cabletron. Upon receiving the RMA products at Supplier, a credit note must be issued to Cabletron. If it is not possible to repair/rework the RMA products within five (5) working days, a replacement shipment must be returned to Cabletron without any cost related to Cabletron. Supplier must report the test, debug and repair/rework results to Cabletron as soon as these data have been collected.