Common use of RETURN AND REFUND POLICY Clause in Contracts

RETURN AND REFUND POLICY. a) For Customers: Dissatisfaction Other Than Health Issues A customer can return the product only to a direct seller from whom they purchased, along with the original customer receipt, within a period of 30 days from the date of purchase, and get refunded, provided not more than 30% of the product shall have been consumed. The distributor can deduct the courier charges and GST while refunding to the customer, except in the case of manufacturing defect. A distributor should obtain an email from the customer, marking a CC to Compliance that the customer will not claim for any returns in the future if they buy again. The distributors can return the product to the company along with the customer receipt within 15 days from the date on which the products returned, and get the same exchanged. To get it exchanged the distributor has to pay the GST and courier charges to the company which has been collected from the customer and handover the product to any of the stores of IndusViva.