Restricting Premium Services Sample Clauses

Restricting Premium Services. You may be advised to restrict premium-rate services by stopping any premium rate calls being made from the landline. You can also stop incoming and/or outgoing calls if you feel that the call charges are adding to your payment issues. Remember to inform us straight away if you can’t make your payment on time. As our customer, you have responsibilities to us and we expect the following; - You should make sure we receive full payment of your bill by the due date - If there is a reason why you can’t pay your bill, or if you need more time to pay, you should let us know straight away. - If you disagree with any item on your bill, you should let us know as soon as you receive the bill. If the invoice can not be regenerated or needs further review, you will need to pay the outstanding balance and then a credit can be applied to your account if there have been any errors. - If you change your email address were we usually send your bill, please tell us so we can ensure that your account is updated to ensure you receive your monthly invoices, otherwise costs may be incurred. - If you plan to be away from your address for an extended period and usually receive your invoices in the post, please tell us so we can update your account during this time. If you have any questions, please contact us on; Email us – ▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ Call us - ▇▇▇▇▇ ▇▇▇▇▇▇ Write to us - Midpoint Communications, Challenge House, Sherwood Drive, Bletchley, MK3 6DP COMPLAINTS POLICY‌ At Midpoint Communications, we believe that if a customer wishes to file a complaint or express dissatisfaction, it should be easy for them to do so. It is Midpoint Communications policy to receive complaints and consider them as an opportunity to learn, adapt, improve, and provide a better service. In addition, a quick resolution of complaints, in a way that respects and values the person’s feedback, can be one of the most important factors in recovering the person’s confidence about a product/service offered by the company. It can also help prevent further escalation of the complaint. A responsive, efficient, effective and fair complaint management system can assist an organization to achieve this. The purpose of this policy is to ensure that complaints are handled properly and that all customers complaints or comments are taken seriously. This organisation expects staff at all levels to be committed to fair, effective and efficient complaint handling. Our complaint management aims to; - Allow u...