Response. Without limiting Contractor’s obligations under Section 4(b) below, with respect to each Technical Support Incident not covered in the table below, Contractor shall respond to the JBE within [four (4) hours] after the JBE reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor or within the applicable Response Periods, whichever is shorter.
Appears in 11 contracts
Samples: Standard Agreement Agreement Number, Standard Agreement, Standard Agreement
Response. Without limiting Contractor’s obligations under Section 4(b5(b) below, with respect to each Technical Support Incident not covered in the table below, Contractor shall respond to the JBE within [four two (42) hours] hours after the JBE reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor or within the applicable Response Periods, whichever is shorter.
Appears in 6 contracts
Samples: Master Agreement Agreement, Master Agreement Agreement, Master Agreement Agreement
Response. Without limiting Contractor’s obligations under Section 4(b) below, with respect to each Technical Support Incident not covered in the table below, Contractor shall respond to the JBE within [four (4) hours] hours after the JBE reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor or within the applicable Response Periods, whichever is shorter.
Appears in 4 contracts
Samples: Standard Agreement, Attachment 2, Standard Agreement Agreement Number [Agreement
Response. Without limiting Contractor’s obligations under Section 4(b) below, with respect to each Technical Support Incident not covered in the table below, Contractor shall respond to the JBE within [four (4) hours] after the JBE reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor or within the applicable Response Periods, whichever is shorter.
Appears in 2 contracts
Samples: www.courts.ca.gov, www.courts.ca.gov
Response. Without limiting Contractor’s obligations under Section 4(b4(c) below, with respect to each Technical Support Incident not covered in the table below, Contractor shall respond to the JBE within [four (4) hours] hours after the JBE reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor or within the applicable Response Periods, whichever is shorter.
Appears in 2 contracts
Samples: Standard Agreement Agreement, Attachment 2
Response. Without limiting Contractor’s obligations under Section 4(b) below, with respect to each Technical Support Incident not covered in the table below, Contractor shall respond to the JBE within [four (4) hours] hours (unless stated otherwise in solicitation document) after the JBE reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor or within the applicable Response Periods, whichever is shorter.
Appears in 1 contract
Samples: www.santabarbara.courts.ca.gov
Response. Without limiting Contractor’s obligations under Section 4(b) below, with respect to each Technical Support Incident not covered in the table below, Contractor shall respond to the JBE within [four (4) hours30 minutes to an hour] after the JBE reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor or within the applicable Response Periods, whichever is shorter.
Appears in 1 contract
Samples: Standard Agreement Agreement