Common use of Response to Fault Report and Diagnostics Clause in Contracts

Response to Fault Report and Diagnostics. After gaining sufficient information from the relevant maintenance office and from the monitoring centre or other offices involved in the Fault repair the employee addressing the Fault shall provide the following information to the Subscriber contact person: • Provides the identification and his office name • Number of the Service that is specified in the Hand-over Protocol of the relevant service concluded with Dial Telecom • Fault number (Trouble Ticket Number) • the Subscriber approved Fault start time • Reason for outage if known at the particular moment (generally: fault of equipment, route Fault, outside the territory of the Czech Republic …etc.) • Information (based on the result of the diagnostics, if possible) on the steps taken to repair the Fault (for example: necessity to send Dial Telecom’s maintenance staff in order to localize or repair the Fault to the location of the Circuit termination in the Subscriber premises) and the expected end time for the Fault. This information shall be provided to the Subscriber in an agreed way by telephone, fax or by e-mail. The response time is set for 1 hour.

Response to Fault Report and Diagnostics. After gaining sufficient information from the relevant maintenance office and from the monitoring centre or other offices involved in the Fault repair the employee addressing the Fault shall provide the following information to the Subscriber User contact person: • Provides the identification Operator name and his office name • Number Name of the Service line that is specified in the Hand-over Protocol Acceptance protocol of the relevant service concluded with Dial Telecom the Provider • Fault number (Trouble Ticket Number) • the Subscriber User approved Fault start time • Reason for outage if known at the particular moment (generally: fault of equipment, route Fault, outside the territory of the Czech Republic …etc.) • Information (based on the result of the diagnostics, if possible) on the steps taken to repair the Fault (for example: necessity to send Dial TelecomProvider’s maintenance staff in order to localize localise or repair the Fault to the location of the Circuit line termination in the Subscriber User premises) and the expected end time for the Fault. This information shall be provided to the Subscriber User in an agreed way by telephone, fax or by e-e- mail. The response time is set for 1 one hour.

Response to Fault Report and Diagnostics. After gaining sufficient information from the relevant maintenance office and from the monitoring centre or other offices involved in the Fault repair the employee addressing the Fault shall provide the following information to the Subscriber contact person: •  Provides the identification and his office name •  Number of the Service that is specified in the Hand-over Protocol of the relevant service concluded with Dial Telecom •  Fault number (Trouble Ticket Number) •  the Subscriber approved Fault start time •  Reason for outage if known at the particular moment (generally: fault of equipment, route Fault, outside the territory of the Czech Republic …etc.) •  Information (based on the result of the diagnostics, if possible) on the steps taken to repair the Fault (for example: necessity to send Dial Telecom’s maintenance staff in order to localize or repair the Fault to the location of the Circuit termination in the Subscriber premises) and the expected end time for the Fault. This information shall be provided to the Subscriber in an agreed way by telephone, fax or by e-mail. The response time is set for 1 hour.