Response Time Objectives Sample Clauses

Response Time Objectives. Upon receipt of a Case, the TSO will communicate to the Internal Technical Representative by telephone, email or support portal to assist with the Case and report the status of CiteRight’s efforts to correct an Error. Response Time Objectives are target initial response times to support requests according to the priority level of the Error and are as follows: ● Priority 1 Errors: 1 Business Hour ● Priority 2 Errors: 4 Business HoursPriority 3 Errors: 1 Business DayPriority 4 Errors: 1 Business Day
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Related to Response Time Objectives

  • Goals & Objectives 1. The goal of this Agreement is (INSERT GOAL(S) OF AGREEMENT).

  • Program Objectives Implement a rigorous constructability program following The University of Texas System, Office of Facilities Planning and Construction Constructability Manual. Identify and document project cost and schedule savings (targeted costs are 5% of construction costs). Clarification of project goals, objectives.

  • PERFORMANCE OBJECTIVES 4.1 The Performance Plan (Annexure A) sets out-

  • Performance Targets Threshold, target and maximum performance levels for each performance measure of the performance period are contained in Appendix B.

  • Acceptance Criteria 6.8.2.1. During the test there shall be no evidence of:

  • Agreement Objectives The parties agree that the objectives of the Agreement are to facilitate:

  • Goals and Objectives The Parties acknowledge and agree that the specific goals and objectives of the Parties in entering into this Agreement are to:

  • Project Objectives The Program consists of the projects described in Annex I (each a “Project” and collectively, the “Projects”). The objective of each of the Projects (each a “Project Objective” and collectively, the “Project Objectives”) is to:

  • Performance Measure The specific representation of a process or outcome that is relevant to the assessment of performance; it is quantifiable and can be documented

  • Ongoing Performance Measures The Department intends to use performance-reporting tools in order to measure the performance of Contractor(s). These tools will include the Contractor Performance Survey (Exhibit H), to be completed by Customers on a quarterly basis. Such measures will allow the Department to better track Vendor performance through the term of the Contract(s) and ensure that Contractor(s) consistently provide quality services to the State and its Customers. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MFMP or on the Department's website).

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