Resolution Support Services Clause Samples
Resolution Support Services. When requested by Citizens, Vendor must provide continuing resolution support with respect to explaining and justifying Vendor’s Assessment and Report findings, including providing oral and written responses to follow up on correspondence from Citizens and others involved in the claim (the “Resolution Support Services”). Vendor must provide Resolution Support Services to include, without limitation, oral and written correspondence in response to inquiries from a third party who submitted the Third Party Estimate, from the policyholder who suffered the loss, and from Citizens or Citizens’ counsel consulting on the claim(s). Resolution Support Services will be paid at the hourly Resolution Support Services rate identified in Section 8. When requested by Citizens, Vendor will also provide Litigation Support Services to include: (i) in person attendance at litigation related matters, such as appearance at mediation; or, (ii) testifying in a court of law (the “Litigation Support Services”). Unless otherwise mutually agreed upon in writing, Vendor will provide a single point of contact to provide Litigation Support Services. Litigation Support Services will be paid at the hourly Litigation Support Services rate identified in Section 8.
Resolution Support Services. When requested, Vendor must also provide continuing support with respect to explaining and justifying Vendor’s Assessment and Report findings, including providing oral and written responses to follow up correspondence from Citizens and third parties, (“Resolution Support Services”). Vendor will provide Resolution Support Services to include, without limitation, oral and written correspondence in response to inquiries from a third party who submitted the Third Party Estimate, from the policyholder who suffered the loss, and from Citizens or Citizens’ counsel. Resolution Support Services are included in the Report Fee and will be provided at no additional charge. As requested by Citizens, and for an additional fee as identified in Section 8, Vendor will provide additional expert analysis to include (i) participation in litigation related matters, such as, but not limited to participation in mediation or testifying in a court of law, or (ii) consultation that involves examination and analysis across multiple claims, (“Additional Expert Analysis”).