Requesting a call back. If the live call cannot be transferred (due to high call volumes or waiting time to transfer to LGSCO has been longer than 1 minute), permission is required from the caller so that CQC can share their contact details with the LGSCO and arrange a call back. Permission to share needs to be recorded with date and time. CQC Concerns Team will email ▇▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ requesting that the caller be contacted. Due to email security reasons, the email must only include the name, contact details and the name of the provider.
Appears in 2 contracts
Sources: Information Sharing Agreement, Information Sharing Agreement