Requesting a call back. If the live call cannot be transferred due to high call volumes or if the waiting time to transfer to CQC exceeds 30 seconds, permission is required from the caller so that the Ombudsman can share their contact details with CQC to arrange a call back. Permission to share needs to be recorded with date and time. The Ombudsman’s Intake Team will email ▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ requesting that the caller be contacted. Due to email security reasons, the email must only include the name, contact details and the name of the provider.
Appears in 3 contracts
Sources: Information Sharing Agreement, Information Sharing Agreement, Information Sharing Agreement