Requested Replacement. In the event that DIR determines lawfully and in good faith that the continued assignment of any individual Service Provider Personnel (including Key Service Provider Personnel) to the performance of the Services is not in the best interests of any DIR Customer, then DIR may give Service Provider notice to that effect requesting that such Service Provider Personnel be replaced. Service Provider shall have ten (10) Business Days following DIR's request for removal of such Service Provider Personnel in which to investigate the matters forming the basis of such request, correct any deficient performance and provide DIR with assurances that such deficient performance shall not recur (provided that, if requested to do so by DIR, Service Provider shall immediately remove (or cause to be removed) the individual in question from all DIR Facilities pending completion of Service Provider's investigation and discussions with DIR). If, following such ten (10) Business Day period, DIR is not reasonably satisfied with the results of Service Provider's efforts to correct the deficient performance and/or to prevent its recurrence, Service Provider shall, as soon as possible, remove and replace such Service Provider Personnel with an individual of suitable ability and qualifications, at no additional cost to DIR. Nothing in this provision shall operate or be construed to limit Service Provider's responsibility for the acts or omissions of Service Provider Personnel, or be construed as joint employment of the Service Provider Personnel.
Appears in 3 contracts
Sources: Master Services Agreement, Master Services Agreement, Master Services Agreement
Requested Replacement. In the event that DIR or DCS Customer determines lawfully and in good faith that the continued assignment of any individual Service Provider Personnel (including Key Service Provider Personnel) to the performance of the Services is not in the best interests of any DIR Customer, then DIR may give Service Provider notice to that effect requesting that such Service Provider Personnel be replaced. Service Provider shall have ten (10) Business Days following DIR's request for removal of such Service Provider Personnel in which to investigate the matters forming the basis of such request, correct any deficient performance and provide DIR with assurances that such deficient performance shall not recur (provided that, if requested to do so by DIR, Service Provider shall immediately remove (or cause to be removed) the individual in question from all DIR Facilities pending completion of Service Provider's investigation and discussions with DIR). If, following such ten (10) Business Day period, DIR is not reasonably satisfied with the results of Service Provider's efforts to correct the deficient performance and/or to prevent its recurrence, Service Provider shall, as soon as possible, remove and replace such Service Provider Personnel with an individual of suitable ability and qualifications, at no additional cost to DIR. Nothing in this provision shall operate or be construed to limit Service Provider's responsibility for the acts or omissions of Service Provider Personnel, or be construed as joint employment of the Service Provider Personnel.
Appears in 3 contracts
Sources: Master Services Agreement, Master Services Agreement, Master Services Agreement
Requested Replacement. In the event that DIR determines lawfully and in good faith that the continued assignment of any individual Service Provider Successful Respondent Personnel (including Key Service Provider Personnel) to the performance of the Services is not in the best interests of any DIR Customer, then DIR may give Service Provider Successful Respondent notice to that effect requesting that such Service Provider Successful Respondent Personnel be replaced. Service Provider Successful Respondent shall have ten (10) DIR Business Days following DIR's request for removal of such Service Provider Successful Respondent Personnel in which to investigate the matters forming the basis of such request, correct any deficient performance performance, and provide DIR with assurances that such deficient performance shall not recur (provided that, if requested to do so by DIR, Service Provider Successful Respondent shall immediately remove (or cause to be removed) the individual in question from all DIR Facilities pending completion of Service Provider's Successful Respondent’s investigation and discussions with DIR). If, following such ten (10) DIR Business Day period, DIR is not reasonably satisfied with the results of Service Provider's Successful Respondent’s efforts to correct the deficient performance and/or to prevent its recurrence, Service Provider Successful Respondent shall, as soon as possible, remove and replace such Service Provider Successful Respondent Personnel with an individual of suitable ability and qualifications, at no additional cost to DIR. Nothing in this provision shall operate or be construed to limit Service Provider's Successful Respondent’s responsibility for the acts or omissions of Service Provider Successful Respondent Personnel, or be construed as joint employment of the Service Provider Successful Respondent Personnel.
Appears in 3 contracts
Sources: Master Services Agreement, Master Services Agreement, Master Services Agreement
Requested Replacement. In the event that DIR or Customer determines lawfully and in good faith that the continued assignment of any individual Service Provider Personnel (including Key Service Provider Personnel) to the performance of the Services is not in the best interests of any DIR Customer, then DIR may give Service Provider notice to that effect requesting that such Service Provider Personnel be replaced. Service Provider shall have ten (10) Business Days following DIR's request for removal of such Service Provider Personnel in which to investigate the matters forming the basis of such request, correct any deficient performance and provide DIR with assurances that such deficient performance shall not recur (provided that, if requested to do so by DIR, Service Provider shall immediately remove (or cause to be removed) the individual in question from all DIR Facilities pending completion of Service Provider's investigation and discussions with DIR). If, following such ten (10) Business Day period, DIR is not reasonably satisfied with the results of Service Provider's efforts to correct the deficient performance and/or to prevent its recurrence, Service Provider shall, as soon as possible, remove and replace such Service Provider Personnel with an individual of suitable ability and qualifications, at no additional cost to DIR. Nothing in this provision shall operate or be construed to limit Service Provider's responsibility for the acts or omissions of Service Provider Personnel, or be construed as joint employment of the Service Provider Personnel.
Appears in 2 contracts
Sources: Master Services Agreement, Master Services Agreement
Requested Replacement. In the event that DIR ▇▇▇▇▇▇▇▇ determines lawfully and in good faith that the continued assignment to ▇▇▇▇▇▇▇▇ of any individual Service Provider Personnel (including Key Service Provider Personnel) to the performance of the Services is not in the best interests of any DIR Customer▇▇▇▇▇▇▇▇ or the Eligible Recipients, then DIR may ▇▇▇▇▇▇▇▇ shall give Service Provider notice to that effect requesting that such Service Provider Personnel be replaced. Service Provider shall have ten (10) Business Days business days following DIR's ▇▇▇▇▇▇▇▇'▇ request for removal of such Service Provider Personnel in which to investigate the matters forming the basis of such request, correct any deficient performance and provide DIR ▇▇▇▇▇▇▇▇ with assurances that such deficient performance shall not recur (provided that, if requested to do so by DIR▇▇▇▇▇▇▇▇ for actual or suspected violations of ▇▇▇▇▇▇▇▇ Rules, Service Provider shall immediately remove (or cause to be removed) the individual in question from all DIR Facilities ▇▇▇▇▇▇▇▇ sites pending completion of Service Provider's investigation and discussions with DIR▇▇▇▇▇▇▇▇). If, following such ten (10) Business Day business day period, DIR ▇▇▇▇▇▇▇▇ is not reasonably satisfied with the results of Service Provider's efforts to correct the deficient performance and/or to prevent ensure its non-recurrence, Service Provider shall, as soon as possible, remove and replace such Service Provider Personnel with an individual of suitable ability and qualifications, at no additional without cost to DIR▇▇▇▇▇▇▇▇. Nothing in this provision shall operate or be construed to limit Service Provider's responsibility for the acts or omissions omission of Service the Provider Personnel, Personnel or be construed as joint employment employment. Final Confidential and Proprietary Information of the Service Provider Personnel.IBM and ▇▇▇▇▇▇▇▇
Appears in 1 contract
Sources: Master Professional Services Agreement (Williams Companies Inc)