Request for RMA Clause Samples

Request for RMA. If INFOCUS believes that any shipment lot of the PRODUCT has failed the incoming inspection or should be rejected by INFOCUS due to defects in workmanship as specified in the manufacturing and process documentation, INFOCUS will give Flextronics a written notice, giving sufficient details of such failure or rejection. In such an event, Flextronics will be entitled to receive at its expense, a reasonable number of samples of failed PRODUCT to enable Flextronics to make its own inspection. Return Material Authorizations (“RMA”) will be provided within two (2) business days of an INFOCUS request. In the event that Flextronics disagrees with INFOCUS rejection or judgment that a given lot has failed inspection for defects attributed to workmanship, the parties will meet immediately (in person or telephonically) to, in good faith, discuss and resolve the disagreement. Should a lot be rejected, Flextronics and INFOCUS will agree upon one of the following remedies at INFOCUS’ sole option, which will be carried out by Flextronics within ten (10) calendar days. (i) Repair the defective units on site at INFOCUS at Flextronics expense. (ii) Return product or subassemblies freight prepaid, to Flextronics for repair. (iii) units of the PRODUCT, which are non-conforming, and which INFOCUS chooses to make repair. Because of critical customer shortages, Parties may agree solely at INFOCUS option to repair the defective product at an INFOCUS facility. The Parties will agree to the necessary repairs to bring the Products into compliance with the Manufacturing and Process Documentation.