Reproducing Errors. Quinyx is responsible for fault detection in case of incidents (errors and disruptions) in the Quinyx Service and for assistance regarding elementary technical and functional issues and in the interpretation of Materials. Quinyx must be able to reproduce the errors in order to remedy them. The Customer is expected to cooperate as reasonably requested in order to reproduce errors and carry out fault detection measures. The Customer shall, if necessary, provide a secure technical possibility to carry out support through remote connection.
Appears in 1 contract
Sources: Terms of Service
Reproducing Errors. Quinyx is responsible for fault detection in case of incidents (errors and disruptions) in the Quinyx Service and for assistance regarding elementary technical and functional issues and in the interpretation of Materials. Quinyx must be able to reproduce the errors in order to remedy them. The Customer is expected to cooperate as reasonably requested in order to reproduce errors and carry out fault detection measures. The Customer shall, if necessary, provide a secure technical possibility to carry out support through remote connection.
Appears in 1 contract
Sources: General Terms and Conditions