Reporting Unit. 19.6.1 One unit of service equals one trip per person one way. 1. SERVICE DESCRIPTION / GOAL This service provides or assists eligible participants in obtaining transportation. 2. ADDITIONAL STANDARDS / LICENSURE REQUIREMENTS The Contractor shall comply with the following standards and/or licensure requirements: a. the vehicle shall be basically constructed for the transportation of persons. All seats shall be securely fastened to the body of the vehicle and individuals shall be properly seated when the vehicle is in operation. The vehicle must have seat belts installed and provide seat belt extenders as needed. Seat belts must be used by driver and passengers. b. staff/volunteers shall be trained in the following areas: i. CPR and first aid. ii. full vehicle equipment and operation training including optional manual over-rides on any equipment. iii. appropriate methods of interacting with clients and observation techniques to detect changes in health and welfare. iv. response protocol for emergency or urgent situations. v. contribution procedures to ensure availability for clients to contribute and ensure confidentiality for all contributors. c. annually the contractor shall submit the boundaries for service. d. service will be available to eligible riders to coincide with senior centers within the service area. The Area Agency on Aging reserves the right to change the hours of service with thirty (30) days written notice. e. client eligibility shall consist of persons age sixty (60) or older, the spouse of a person age sixty (60) or over, or a person who is under sixty (60) who is disabled. f. the drivers/aides are required to use the highest degree of care with the operation of equipment and assistance of riders. Each of the contractor’s drivers must provide assistance to passengers who need help going to/from the vehicle and home or senior center. Contractor may limit the number of bags or packages which passengers may have on board. Drivers will assist passengers with the packages from portal to portal, if necessary. g. the maximum in-vehicle ride time for riders is forty (40) minutes. This assumes that the driver is transporting more than one rider. h. all drivers/aides in the program must carry agency identification and practice good hygiene and are required to be neat, clean and well groomed. i. all equipment used in the program must be kept clean. j. the contractor must provide communications equipment for every vehicle used in the provision of this service. k. smoking, expectorating, eating, and drinking alcoholic beverages by drivers or passengers while on board any vehicle providing service for this program is prohibited. l. contractor shall assure that all federal, state, and local laws, regulations, ordinances, licenses, and inspections governing vehicles in this service are in compliance before service is begun and at all times covered by the period of this contract. m. vehicle maintenance: i. contractors are expected to maintain their vehicles in good working condition. Area Agency reserves the right to inspect vehicles to ensure their safety, and to immediately remove from the program any vehicle it deems unsafe until necessary corrections are made. ii. vehicles to be used in providing services under the Area Agency contract may be inspected prior to awarding of the contract. iii. vans and buses should be equipped with comfortable sized steps, grab bars, and seat belt extenders for added safety to senior citizen passengers. 3. CLIENT CONTRIBUTION POLICIES a. Clients shall be provided the opportunity to contribute toward the cost of service. b. Clients shall be informed of their right to contribute toward the service as well as their right to obtain the services if unable to contribute. c. Suggested contribution rates may be developed by the contractor. Any suggested contribution shall not imply a charge. d. Any method or combination of methods must allow for a free and voluntary contribution, protect the privacy and confidentiality of each client with respect to his/her contribution, and be readily accessible to any client who chooses to make a contribution. e. Written guidelines and procedures for collections, handling, counting and depositing of contributions shall be developed. These procedures shall follow generally accepted accounting principles. f. Contributions toward the service shall be used solely to maintain or expand the service and accounted for on the Area Agency monthly financial report. g. Contractors shall be monitored on their effort in collecting contributions.
Appears in 2 contracts
Sources: Contract for Services, Contract for Services
Reporting Unit. 19.6.1 One unit of service equals one trip per person one way.
1. SERVICE DESCRIPTION Service Description / GOAL Goal This service provides or assists eligible participants in obtaining transportation.
2. ADDITIONAL STANDARDS Additional Standards / LICENSURE REQUIREMENTS Licensure Requirements The Contractor shall comply with the following standards and/or licensure requirements:
a. the vehicle shall be basically constructed for the transportation of persons. All seats shall be securely fastened to the body of the vehicle and individuals shall be properly seated when the vehicle is in operation. The vehicle must have seat belts installed and provide seat belt extenders as needed. Seat belts must be used by driver and passengers.
b. staff/volunteers shall be trained in the following areas:
i. CPR and first aid.
ii. full vehicle equipment and operation training including optional manual over-rides on any equipment.
iii. appropriate methods of interacting with clients and observation techniques to detect changes in health and welfare.
iv. response protocol for emergency or urgent situations.
v. contribution procedures to ensure availability for clients to contribute and ensure confidentiality for all contributors.
c. annually the contractor shall submit the boundaries for service.
d. service will be available to eligible riders to coincide with senior centers within the service area. The Area Agency on Aging reserves the right to change the hours of service with thirty (30) days written notice.
e. client eligibility shall consist of persons age sixty (60) or older, the spouse of a person age sixty (60) or over, or a person who is under sixty (60) who is disabled.
f. the drivers/aides are required to use the highest degree of care with the operation of equipment and assistance of riders. Each of the contractor’s drivers must provide assistance to passengers who need help going to/from the vehicle and home or senior center. Contractor may limit the number of bags or packages which passengers may have on board. Drivers will assist passengers with the packages from portal to portal, if necessary.
g. the maximum in-vehicle ride time for riders is forty (40) minutes. This assumes that the driver is transporting more than one rider.
h. all drivers/aides in the program must carry agency identification and practice good hygiene and are required to be neat, clean and well groomed.
i. all equipment used in the program must be kept clean.
j. the contractor must provide communications equipment for every vehicle used in the provision of this service.
k. smoking, expectorating, eating, and drinking alcoholic beverages by drivers or passengers while on board any vehicle providing service for this program is prohibited.
l. contractor shall assure that all federal, state, and local laws, regulations, ordinances, licenses, and inspections governing vehicles in this service are in compliance before service is begun and at all times covered by the period of this contract.
m. vehicle maintenance:
i. contractors are expected to maintain their vehicles in good working condition. Area Agency reserves the right to inspect vehicles to ensure their safety, and to immediately remove from the program any vehicle it deems unsafe until necessary corrections are made.
ii. vehicles to be used in providing services under the Area Agency contract may be inspected prior to awarding of the contract.
iii. vans and buses should be equipped with comfortable sized steps, grab bars, and seat belt extenders for added safety to senior citizen passengers.
3. CLIENT CONTRIBUTION POLICIES
a. Clients shall be provided the opportunity to contribute toward the cost of service.
b. Clients shall be informed of their right to contribute toward the service as well as their right to obtain the services if unable to contribute.
c. Suggested contribution rates may be developed by the contractor. Any suggested contribution shall not imply a charge.
d. Any method or combination of methods must allow for a free and voluntary contribution, protect the privacy and confidentiality of each client with respect to his/her contribution, and be readily accessible to any client who chooses to make a contribution.
e. Written guidelines and procedures for collections, handling, counting and depositing of contributions shall be developed. These procedures shall follow generally accepted accounting principles.
f. Contributions toward the service shall be used solely to maintain or expand the service and accounted for on the Area Agency monthly financial report.
g. Contractors shall be monitored on their effort in collecting contributions.
Appears in 1 contract
Sources: Contract for Services