Reporting Dashboards Sample Clauses
The Reporting Dashboards clause establishes the requirement for providing access to digital dashboards that display key metrics, data, or progress related to the agreement. Typically, this clause outlines the type of information to be included, the frequency of updates, and the parties responsible for maintaining the dashboard. By ensuring that relevant stakeholders have timely and transparent access to up-to-date information, this clause promotes accountability and facilitates informed decision-making throughout the course of the agreement.
Reporting Dashboards a. FMX offers both pre-built and custom reporting dashboards that organizations may commission from the FMX Customer Success team. We often find that FMX customers have unique reporting needs and we do our utmost to serve those. Our pre-built reporting dashboards include information on labor, inventory, and other costs across departments; major KPIs such as work orders created and completed each month, average response times, average resolution times, number of requests that are overdue for that month, etc; equipment and asset maintenance (e.g. the top ten equipment items that are incurring the most maintenance cost of hours), and more. FMX reporting dashboards are filterable and interactive. You can drill down to look at more specific information just by clicking a section of a graph. These reports can be exported to PDF. TIPS 220105 Technology Solutions, Products & Services: FMX Submission | February 2022
Reporting Dashboards. PageNum#
A. Environment Dashboard – By Launch Date, Vendor will use a mutually agreed template for a detailed services dashboard to provide timely updates on platform status of the Vendor Environment. This will include information, as agreed by the Parties, relating to internal Vendor applications and services, as well as any interconnection points between Vendor and Comcast, including network and API connections.
B. KPI Dashboard - Vendor will use a mutually agreed template for a Key Performance Indicator (KPI) dashboard that includes Operational Performance SLAs and other daily, weekly and monthly roll-ups of key performance indicators as agreed by the Parties, consistent with Comcast’s vendor support specifications as provided to Vendor. Vendor will be responsible for making available data feeds based on a mutually agreed technical specification that includes without limitation data format, transport mechanism, and frequency, and Comcast will integrate such data feeds into its existing dashboard system and application. Unless otherwise mutually agreed by the Parties, data feeds in relation to chat activity will not be required in this effort, and the Parties will cooperate to make chat-related data feeds available subsequently in a commercially reasonable period of time 2. Financial Penalties.
2.1 Severity Level Tier Number of Failures during month Service Level Credit to Comcast per failure Severe Miss Penalty
Reporting Dashboards. Using Digital Analytics and Digital Administration web pages, a rich supply of dashboard reports is available to the CC Supervisor, and a broad range of self-administration access is provided. Digital Channel Reporting includes Chat Performance dashboard – analyze proactive and reactive chat volume and customer experience metrics including wait time, handle time, and transfer trends over the last 3 months. Reports in the Chat Performance dashboard are based on Chat Activity and Activity Routing report models; • Email Performance dashboard – provides an overview of email volume and customer experience metrics including First Manual Response (FMR) SLA, handle time and transfer trends over the last 3 months; and • Social Media Performance dashboard – provides a view per social media action the quantity of new vs continued conversations as well as publish history / capacity. Administration: Digital Channel administration capabilities include: • Blocked file extensions / Attachment size limit • Templates - Auto-Acknowledge, Auto-reply, Signature/Greeting • Classification / Disposition / Transfer codes • Dictionaries • SLA Targets (including Calendar for SLA calculation) • Partition / Department level attributes • Channel Capacity (a.k.a. Multiplicity) for Agents • Mail specific parameters like Alias, Delivery Exceptions, Queues, Workflow (Routing logic), Data Masking • Chat specific parameters like Entry Point, Docked vs Undocked, Queue, Data Masking, Survey • User Group configuration like assign roles and permissions • Channel capacity set on the Digital side for User/User Groups. Avaya Government Cloud Avaya Government Cloud (AGC) is a FedRAMP-based cloud solution for Unified Communications and Contact Center applications. AGC is geared toward Federal and state customers that require FedRAMP Moderate security compliance. Features and Benefits include: • Better Customization and Security o FedRAMP Moderate Authorized o Dedicated Software Instance, not multi-tenant o 365x24x7 Managed by US Citizens • Avaya Industry-Recognized Unified Communications (UC) and Contact Center (CC) Elite Software • Future Technology Acceleration • Scalability: Service can expand up from the minimum required number of 1000 users during peak events or seasonal peak changes in the business dynamics. • Robust Mobility: The feature provides a secure method to bridge calls from the End User's desk phone to any mobile device. • Moves, Adds, Changes, and Disconnects (MACDs) • Secure Full-Fe...
Reporting Dashboards. PageNum# COMCAST CONFIDENTIAL A.
Reporting Dashboards