Common use of Remote Support Clause in Contracts

Remote Support. Within the Service Scope, remote jobs are prioritized based on urgency of support. For remote support requests, the Customer can either schedule a time or wait for the Analyst to become available and the support request will be attended to as soon as possible.

Remote Support. Within the Service Scope, remote jobs are prioritized based on urgency of support. For standard remote support requests, the Customer can either schedule a time or wait for the Analyst to become available and the support request will be attended to as soon as possible.

Remote Support. Within the Service Scope, remote jobs are prioritized based on urgency of support. For standard remote support requests, the Customer can either schedule a time or wait for the Analyst Support Consultant to become available and the support request will be attended to as soon as possible.

Remote Support. Within the Service Scope, remote jobs are prioritized based on urgency of support. For standard remote support requests, the Customer can either schedule a time or wait for the Analyst to become available and the support request will be attended to as soon as possiblepossible within three business hours. As the support team work on a rotating roster, every effort will be made to ensure scheduled remote jobs are at suitable timeframes for the Customer.

Remote Support. Within the Service Scope, remote jobs are prioritized based on urgency of support. For standard remote support requests, the Customer can either schedule a time or wait for the Analyst to become available and the support request will be attended to as soon as possiblepossible within three business hours.