Remote Service. Via a remote connection, we have the possibility to analyze different system characteristics to identify faults and corrections. So we may already know before the visit which steps have to be carried out and in over 50% of the cases even an on-site visit can be avoided. That saves time and money. Remote access is only possible if the customer has agreed to an online connection and access with SLM Solutions.
Appears in 2 contracts
Sources: Service and Maintenance Agreement, Service and Maintenance Agreement