Common use of Refunds Due to Non Clause in Contracts

Refunds Due to Non. Provision of Services Course fees are to be refunded in full if Cove Training is unable to commence the course service as agreed due to a lack of minimum student numbers or unforeseen circumstances. Where Cove Training or a third-party representative is unable to complete the course services due to unforeseen circumstances or closure, any course services fees are refunded on a pro-rata basis, with comparison of the course fees paid against the units of competency where services have been delivered. Where there is an instance of Cove Training default due to unforeseen circumstances, Cove Training will endeavour to arrange for another course, or part of a course, to be provided to students at no (extra) cost to the student as an alternative to a refund. Where the student agrees to this arrangement, Cove Training will not refund fees paid. Refunds Due to Client Request / Hardship Application Students may have extenuating circumstances that prevent them from attending scheduled course dates that may include but are not limited to illness, family or personal matters, or other reasons that are out of the ordinary. Where evidence can be successfully provided to support the student’s circumstances, course service fees may either be transferred to the next available course where applicable, or a refund of unused course fees will be issued. This decision of assessing the extenuating circumstances rests with the Chief Executive Officer and shall be assessed on a case by case situation. Where delivery has commenced, course fees have been paid and a client believes a special circumstance refund is warranted, the client may apply for a refund in writing to: Cove Training Chief Executive Officer Xxxxx Xxxxxx 00 Xxxxxx Xxxxxx Seaford 3198 03 8773 9000 xxxxx.x@xxxxxxxxxxxx.xxx.xx All refund applications are assessed and processed within fourteen (14) days of the application being placed. The client will be advised in writing of the outcome of their application, including reasons for refusing a refund in cases where this occurs. All clients have the right to appeal a refund decision made by Cove Training. Please refer to the Complaints section for further information. Third Party Refunds If your course services fees have been paid to Cove Training by a third party, any refunds payable will be remitted to that third party. Confirmation of Enrolment Your enrolment application into your selected course program is considered accepted and enrolment confirmed once you sign and return this Course Fees Agreement. The date on which this statement agreement is signed is confirmed as being your official date of enrolment. Acknowledgement of Terms and Conditions In accepting this agreement I confirm that: • The information I have provided throughout the enrolment is true and accurate. • I have read the terms and conditions of my course as stated within the documentation provided and I agree to abide Cove Training’s terms and conditions, as varied from time to time. • I agree to participate in NCVER surveys provided throughout and after my training. Signed and Confirmed Agreement Student Signature: Date: If the Student is under the age of 18 years, the enrolment application must also be signed by a relevant parent or guardian: Parent / Guardian Name:

Refunds Due to Non. Provision of Services Course fees are to be refunded in full if Cove Training is unable to commence the course service as agreed due to a lack of minimum student numbers or unforeseen circumstances. Where Cove Training or a third-third party representative is unable to complete the course services due to unforeseen circumstances or closure, any course services fees are refunded on a pro-rata basis, with comparison of the course fees paid against the units of competency where services have been delivered. Where there is an instance of Cove Training default due to unforeseen circumstances, Cove Training will endeavour to arrange for another course, or part of a course, to be provided to students at no (extra) cost to the student as an alternative to a refund. Where the student agrees to this arrangement, Cove Training will not refund fees paid. Refunds Due to Client Request / Hardship Application Students may have extenuating circumstances that prevent them from attending scheduled course dates that may include but are not limited to illness, family or personal matters, or other reasons that are out of the ordinary. Where evidence can be successfully provided to support the student’s circumstances, course service fees may either be transferred to the next available course where applicable, or a refund of unused course fees will be issued. This decision of assessing the extenuating circumstances rests with the Chief Executive Officer and shall be assessed on a case by case situation. Where delivery has commenced, course fees have been paid and a client believes a special circumstance refund is warranted, the client may apply for a refund in writing to: Cove Training Chief Executive Officer Xxxxx Xxxxxx 00 Xxxxxx Xxxxxx Seaford 3198 03 8773 9000 xxxxx.x@xxxxxxxxxxxx.xxx.xx All refund applications are assessed and processed within fourteen (14) days of the application being placed. The client will be advised in writing of the outcome of their application, including reasons for refusing a refund in cases where this occurs. All clients have the right to appeal a refund decision made by Cove Training. Please refer to the Complaints section for further information. Third Party Refunds If your course services fees have been paid to Cove Training by a third party, any refunds payable will be remitted to that third party. Confirmation of Enrolment Your enrolment application into your selected course program is considered accepted and enrolment confirmed once you tick the appropriate box on your Cove enrolment form and sign and return this Course Fees Agreementdate the enrolment form. The date on which this statement agreement is signed accepted on your enrolment form is confirmed as being your official date of enrolment. Acknowledgement of Terms and Conditions In accepting this agreement I confirm that: • The information I have provided throughout the enrolment is true and accurate. • I have read the terms and conditions of my course as stated within the documentation provided and I agree to abide Cove Training’s terms and conditions, as varied from time to time. • I agree to participate in NCVER surveys provided throughout and after my training. Signed and Confirmed Agreement Student Signature: Date: If the Student is under the age of 18 years, the enrolment application must also be signed by a relevant parent or guardian: Parent / Guardian Name:.