Common use of Referral Process Clause in Contracts

Referral Process. NEINW’s one-stop operator maintains and updates a One Stop Partner Directory (Matrix). In the matrix, it provides the most current service matrix, program descriptions and direct link contacts to all the required partners and some optional local resources. Attachment D provides the short format of the directory and current partner information. Additionally the full directory also includes program descriptions as provided in section 6 of this MOU. The referral process is reviewed regularly and updated to partners as changes occur with contacts or programming. One Stop office staff (comprehensive and affiliate) have regular staff development meetings. One Stop partners are regularly invited and provide information about their programs and current offerings. This provides partners cursory information about programs, services and activities to provide to clients. In the comprehensive one stop office, all physically present partners make direct referrals to all partners in the office. Programs that are not physically housed connect clients by the other two other methods identified 20 cfr 678.305 (d) or as appropriate to an affiliate office. Through the staff development meetings, staff are armed with the information to provide to clients about the programs, services, and activies of partner programs. More commonly, staff from all partners use the contacts in the partner directory to make a direct linkage. This is typically in the form of calling with the client, or by using web-based systems ( ▇▇▇▇▇.▇▇▇, ▇▇▇▇▇▇▇▇.▇▇▇, etc). Partners that are not located in a one stop location, are provided the partner directory to inform clients of the partners service and activity offerings. The non co-located partners are provided the contact information for the other programs in the partner directory.