Recovery Time Objectives Clause Samples
The Recovery Time Objectives clause defines the maximum acceptable duration within which a service or system must be restored after a disruption or failure. In practice, this clause sets specific timeframes for resuming operations, often tailored to the criticality of different business functions or IT systems. By establishing clear expectations for recovery timelines, it helps organizations prioritize resources and planning, ensuring business continuity and minimizing downtime-related losses.
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Recovery Time Objectives. 9.3.1 Because the first priority during a Disaster is to ensure the protection of life and property and the second priority is for the Disaster to conclude quickly, a Disaster is divided into two periods: “active disaster time” and “disaster recovery time”.
(i) Active disaster time refers to the time when there is significant danger to personnel or property.
(ii) Disaster recovery time refers to the time after active time before the Solution is again meeting its defined service levels under this Schedule.
9.3.2 RTOs refer to the maximum amount of time that the Solution may spend in disaster recovery time.
9.3.3 The Supplier will use Commercially Reasonable Efforts to ensure each online component of the Solution meets its RTO 100% of the time, based on the “Target RTO” shown in the table below.
Recovery Time Objectives. If any of the Agreement-required functions are interrupted, they must be recovered in the following timeframes:
Recovery Time Objectives. If any of the Agreement-required functions are interrupted, they must be recovered in the following timeframes:
2.1 All services related to ACH processing – 8-24 hours
2.2 All ACH support services related to Bank access to Supplier systems – 8 – 24 hours Any interim manual workaround procedures Supplier would require of Bank must be detailed within the Business Continuity Plan.