Quality Manual. 72 The Certification Body is to have a Quality Manual and documentation setting out the procedures by which it complies with the requirements of this Annex. These are to include at least: a) a policy statement on the maintenance of quality; b) a brief description of the status of the Certification Body; c) the names, qualifications and terms of reference of the senior executive and other certification personnel; d) details of training arrangements for certification personnel; e) an organisation chart showing lines of authority, responsibility and allocation of functions stemming from the Senior Executive; f) details of procedures for monitoring product evaluations; g) details of procedures for preventing the abuse of certificates; h) the identities of any subcontractors and details of the documented procedures for assessing and monitoring their competence; i) details of any procedures for appeals or conciliation.
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Sources: Mutual Recognition Agreement, Mutual Recognition Agreement