Quality Improvement Program. The Contractor shall develop and maintain an internal Quality Improvement (QI) program for its dispatch/communications center, which shall, at a minimum, include a mechanism for the identification and resolution of problems or potential problems related to dispatch and communications; and a dispatch/communications center QI committee that meets regularly to consider the following issues: receipt of call, compliance with prescribed call triage guidelines, appropriate dispatch procedures, unit coverage and unit utilization, system status management plan including posting locations, all call response time elements, and crew/dispatch rapport. Monthly for the first three months of operation, and quarterly thereafter, the Contractor shall meet with personnel from SFD Alarm Center to discuss quality improvement issues related to the dispatching.
Appears in 2 contracts
Sources: Vendor Agreement, Emergency and Non Emergency BLS Services