Common use of Quality Assurance and Improvement Programs Clause in Contracts

Quality Assurance and Improvement Programs. Service Provider, as part of its total quality management process, shall provide continuous quality assurance and quality improvement, implemented at Service Provider’s own cost, including, without limitation: (i) the identification and application of proven techniques and tools within its operations that would benefit ALU either operationally or financially; and (ii) the implementation of concrete programs, practices and measures designed at a minimum to ensure that the Services are performed in accordance with this MSA and to improve Service Levels. Notwithstanding the foregoing, Service Provider acknowledges that many of its total quality management processes, the application of proven techniques, and the implementation of programs, practices and measures designed to provide continuous improvement shall be without additional charge to ALU.