Quality Assurance and Improvement Programs Clause Samples
The Quality Assurance and Improvement Programs clause establishes requirements for maintaining and enhancing the quality of services or products provided under an agreement. It typically obligates the party responsible to implement systematic processes for monitoring, evaluating, and improving their performance, such as conducting regular audits, reviews, or staff training. This clause ensures that standards are consistently met and encourages ongoing improvement, thereby reducing the risk of subpar outcomes and promoting reliability throughout the contract term.
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Quality Assurance and Improvement Programs. As part of its total quality management process, Vendor shall provide continuous quality assurance and quality improvement through: (a) the identification and application of proven techniques and tools from other installations within its operations (i.e., “best practices”) that would benefit ACI either operationally or financially or ensure continued compliance with Applicable Vendor Laws; and (b) the implementation of concrete programs, practices and measures designed to improve Service Levels. Such procedures shall include checkpoint reviews, testing, acceptance and other procedures for ACI to confirm the quality of Vendor’s performance, and shall be included in the Procedures Manuals. Vendor shall utilize project management tools, including productivity aids and project management systems, as appropriate in performing the Services.
Quality Assurance and Improvement Programs. HPES will develop and include in the Policies and Procedures Manuals quality assurance processes and procedures for the delivery of the Services. HPES’ processes and procedures will comply with HPI Policies relating to quality assurance. HPES will produce and maintain complete documentation for all processes and Services performed, from initiation through completion of all such activities, and have such documentation readily available for review by HPI, its designated representatives, accreditation or regulatory authorities, or Governmental Authorities. HPES will conduct an annual quality self-audit and, in accordance with Section 17.3(B), provide HPI with the results in writing. In the event that such self-audit reveals deficiencies in HPES’ quality assurances processes and procedures that are applicable to the Services, HPES will remediate such deficiency in accordance with Section 17.5. HPES will permit HPI to perform, at a minimum, annual quality management audits at HPES Service Locations, in accordance with Section 17.2. HPES will remediate any deficiencies uncovered during such an audit in accordance with Section 17.5.
Quality Assurance and Improvement Programs. As part of its total quality management process, First Data shall provide continuous quality assurance and quality improvement through (a) the identification and application of proven techniques and tools from other installations within its operations (i.e., “Best Practices”), and (b) the implementation of concrete programs, practices and measures designed to improve Performance Standards. Such procedures shall include checkpoint reviews, testing, acceptance, and other procedures for Capital One to confirm the quality of First Data’s performance, and shall be included in the Procedures Manual. First Data shall utilize project management tools, including productivity aids and project management systems, as appropriate in performing the Services.
Quality Assurance and Improvement Programs. Service Provider, as part of its total quality management process, shall provide continuous quality assurance and quality improvement, implemented at Service Provider’s own cost, including, without limitation: (i) the identification and application of proven techniques and tools within its operations that would benefit ALU either operationally or financially; and (ii) the implementation of concrete programs, practices and measures designed at a minimum to ensure that the Services are performed in accordance with this MSA and to improve Service Levels. Notwithstanding the foregoing, Service Provider acknowledges that many of its total quality management processes, the application of proven techniques, and the implementation of programs, practices and measures designed to provide continuous improvement shall be without additional charge to ALU.
Quality Assurance and Improvement Programs. As part of its total quality management process, Acxiom shall provide continuous quality assurance and quality improvement through: (a) the identification and application of proven techniques and tools from other installations within its operations (i.e., “Best Practices”); and (b) the implementation of concrete programs, practices and measures designed to improve Performance Standards. Such procedures shall include checkpoint reviews, testing, acceptance, and other procedures for D&B to confirm the quality of Acxiom’s performance, and shall be included in the Procedures Manual. Acxiom shall utilize project management tools, including productivity aids and project management systems, as appropriate in performing the Services.
Quality Assurance and Improvement Programs. IBM, as part of its total quality management process, shall provide quality assurance and quality improvement through: (a) the identification and application of proven techniques and tools from other installations within its operations; and (b) the implementation of concrete programs, practices and measures designed to improve Performance Standards. Such procedures shall include checkpoint reviews, testing, acceptance, and other procedures for Empire to confirm the quality of IBM's performance, and shall be included in the Procedures Manual. IBM shall utilize project management tools, including productivity aids and project management systems, as appropriate in performing the Services.
Quality Assurance and Improvement Programs. (a) First Data, as part of its total quality management process, shall provide continuous quality assurance and quality improvement through: (i) the identification and application of proven techniques and tools from other installations within its operations (i.e., “Best Practices”) that would benefit RCSI or the RCSI Affiliates either operationally or financially; and (ii) the implementation of concrete programs, practices and measures. Such procedures shall include checkpoint reviews, testing, acceptance and other procedures for RCSI and the RCSI Affiliates to assure the quality of First Data’s performance, and shall be included in the Procedures Manual.
(b) First Data will implement the following Six Sigma requirements:
(i) As of the Effective Date, as required by RCSI First Data shall have delivered ▇▇▇▇▇ ▇, ▇, ▇, ▇ and 5 process flows for all of its processes which affect the Basic Production Services for Statements and Letters, and ▇▇▇▇▇ ▇, ▇ and 3 process flows for all of its processes which affect the Basic Production Services for Embossing.
(ii) As of the Effective Date, First Data shall have implemented SIPOC, FEMA and PCS for each of the foregoing processes.
(iii) First Data shall show continuous improvement in all of its operations relating to or affecting the Production Services and will provide RCSI information sufficient to demonstrate such improvement.
(iv) The Production Services shall contribute toward the financial requirement set forth in Section 9.7(b)(v) of the TSA, which requirement shall be considered to be cumulative between this Agreement and the TSA. If the TSA is terminated or its term expires and this Agreement is still in effect, the amount due under Section 9.7(b)(v) of the TSA shall be deemed to be a separate and continuing obligation of First Data under this Agreement.
(v) As of the Effective Date, all First Data Personnel providing management services on First Data’s RCSI account shall have successfully completed RCSI’s Six Sigma Green Belt instruction at First Data’s expense and a number of First Data management personnel (as mutually agreed to by the Parties) shall complete RCSI’s Six Sigma Black Belt instruction.
(vi) A First Data employee has been identified and has been certified as a Master Black Belt.
Quality Assurance and Improvement Programs. As part of its total quality management process, Vendor shall provide continuous quality assurance and quality improvement through: (i) the identification and application of proven techniques and tools from other installations within its operations (i.e., "Best Practices") that would benefit Phoenix either operationally or financially or ensure continued compliance with Applicable Laws; and (ii) the implementation of concrete programs, practices and measures designed to improve Service Levels. Such procedures shall include checkpoint reviews, testing, acceptance, and other procedures for Phoenix to confirm the quality of Vendor's performance, and shall be included in the Procedures Manual. Vendor shall utilize project management tools, including productivity aids and project management systems, as appropriate in performing the Services.
Quality Assurance and Improvement Programs. IBM, as part of its total quality management process, shall provide continuous quality assurance and quality improvement through: (a) the identification and application of proven techniques and tools from other installations within its operations {*} that would benefit MSDW either operationally or financially; and (ii) the implementation of concrete programs, practices and measures designed at a minimum to ensure that the Services are performed in accordance with the Agreement and to improve the Performance Standards. Such procedures shall include checkpoint reviews, testing, acceptance, and other procedures for MSDW to assure the quality of IBM's performance and shall be included in the Procedures Manual.
Quality Assurance and Improvement Programs. [**].
(a) VENDOR CONSORTIUM, as part of its total quality management process, shall provide quality assurance and quality improvement through: (i) the identification and application of proven techniques and tools from other installations within its operations (i.e., "Best Practices") that might benefit SIRVA either operationally or financially; and (ii) the implementation of concrete programs, practices and measures approved by SIRVA. Such procedures shall include checkpoint reviews, testing, acceptance, and other procedures for SIRVA to assure the quality of VENDOR CONSORTIUM's performance, and shall be included in the Procedures Manual.
(b) [**]