Common use of Quality Assurance and Improvement Programs Clause in Contracts

Quality Assurance and Improvement Programs. HPES will develop and include in the Policies and Procedures Manuals quality assurance processes and procedures for the delivery of the Services. HPES’ processes and procedures will comply with HPI Policies relating to quality assurance. HPES will produce and maintain complete documentation for all processes and Services performed, from initiation through completion of all such activities, and have such documentation readily available for review by HPI, its designated representatives, accreditation or regulatory authorities, or Governmental Authorities. HPES will conduct an annual quality self-audit and, in accordance with Section 17.3(B), provide HPI with the results in writing. In the event that such self-audit reveals deficiencies in HPES’ quality assurances processes and procedures that are applicable to the Services, HPES will remediate such deficiency in accordance with Section 17.5. HPES will permit HPI to perform, at a minimum, annual quality management audits at HPES Service Locations, in accordance with Section 17.2. HPES will remediate any deficiencies uncovered during such an audit in accordance with Section 17.5.