Common use of Program Outcomes Clause in Contracts

Program Outcomes. All Program progress will be documented to the Commission through monthly and term-end reports in a form and format determined by Commission and/or by the City. Contractor agrees to enter all data into the RTFH-approved HMIS for data collection and analytics. Formatted: Bulleted + Level: 1 + Aligned at: 0.6" + Indent at: 0.85" • At least 65 percent of Program participants who exit will leave for permanent housing; and • No more than 15 percent of the Program participants who leave the Program will return to shelters. For the Agreement term, the Contractor will ensure the following primary Program outputs and outcomes: PERFORMANCE OUTCOME MEASURE STANDARD Low Barrier to Entry Prioritize Entry for Persons from the Streets, Emergency Shelter, or Safe ▇▇▇▇▇▇ 100% Access to Resources/Services to Move into Permanent Housing and Stabilize Average Length of Stay ≤ 120 days Exits Negative ≤ 20% non-compliance Positive: Bridge Housing Reporting only for Fiscal Year 2018. Data will be evaluated, scope and outcome recommendations will be made by a third party consultant chosen by Commission panel which will include representation from Contractors to establish Fiscal Year 2019 scope and metrics. Positive: Emergency Shelter Efficient and Effective Use of Resources Monthly Average Occupancy Rate At least 90% Data Quality Missing or Incomplete Data ≤ 5% in HMIS Timeliness of Data Entry 100% of client data entered within 3-business days Recidivism Number of exited clients return to shelter Reporting only for Fiscal Year 2018. Data will be evaluated and outcome recommendations made by a third party consultant to establish Fiscal Year 2019 metrics. Customer Service Shelter Resident Satisfaction Reporting Only Critical Incident Reports Demographics Shelter Clients Community Outreach Community meetings and feedback solicited If stated benchmarks are not met, Contractor may be required to submit a corrective action plan in a form and format determined by Commission.