Common use of Program Delivery and Support Clause in Contracts

Program Delivery and Support. 2tor shall provide consulting assistance for USC’s development of the instructional content of the Program, and for its efforts to hire, train and support its faculty and field instructors/supervisors who deliver such instruction. i) 2tor shall create a curriculum for USC faculty members, field instructors/supervisors, and other instructional and technical personnel, and be responsible for providing them with ongoing technical training and online support as per paragraph 1G of the Addendum. ii) 2tor shall propose service levels to govern its support for Program students and faculty, subject to written approval by USC, which may be revised periodically in writing upon mutual agreement by USC and 2tor. Service level agreements (or “SLAs”) shall include, but not be limited to, timeliness of response and user satisfaction. USC shall notify 2tor if 2tor is in default of its SLAs, specifying any failure or default in reasonable detail and suggesting how USC would like such failure to be remedied, and 2tor shall, at its expense promptly after receipt of USC’s notice, improve its service to comply with such agreements. 2tor shall provide such services as USC may reasonably require to maintain records and communications regarding academic performance.